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The Offshoring of High-Value Services and the Globalization of Capability Sourcing
Adegbesan, Adetunji; Ricart, Joan EnricTechnical Note SMN-670-EService and Operations ManagementOffshoring used to be synonymous with the pursuit of a low-cost strategy. In traditional or ¿first-generation¿ business process offshoring, firms would ship highly standardized or highly repetitive low-skill business processes to workers in countries with significantly lower labour costs. As such, any labour-intensive tasks that could be codified and transmitted over long distances were candidates for the offshorer¿s axe, in firms faced with incr...Starting at €8.20