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UX: Creating the Best User Experience
Ferrándiz, Luis; Villanueva, Julian; Balmaseda, CarmenTechnical Note MN-401-EInformation Technologies, MarketingUser Experience is the interaction process between a user and a brand's website or application, which leads to a sense or impression of it. This process includes both discovering and all the phases of getting to know the brand, interacting with the digital plane, the issues that arise during the purchase stage, and the perception created.Starting at €8.20
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Redesigning a 401(k) Plan at Haley-Midland
Pozen, Robert C.; Perl, ScottCase HBS-311128-EFinanceRose Adams, the CFO of Haley-Midland, Inc., dispensed with pleasantries and started right in on her questions for Jim Sweeney, the senior vice president of human resources, and Nancy Walters, Haley-Midland's vice president and treasurer, about the brewing crisis with the company's 401(k) plan.Starting at €8.20
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Redesigning a 401(k) Plan at Haley-Midland, Teaching Note
Pozen, Robert C.; Perl, ScottTeaching Note HBS-311129-EFinanceTeaching Note for 311128.Starting at €0.00
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Taxi!
Gual, JordiCase ASE-401-EEconomicsThis case discusses regulation of the taxi sector in the metropolitan area of Barcelona. The analysis focuses on the economic effects of the regulations affecting fares and entry in the sector.Starting at €8.20
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Market Selection: Target Customers and Positioning
González, JorgeTechnical Note MN-412-EMarketingMarket selection involves a greater commitment than any other marketing decision and consists of two parts: 1) selection of the target customer, and 2) positioning. This technical note outlines the main criteria for selecting a target customer and offers a series of recommendations on how to define positioning. Finally, an overview of the key concepts of strategic analysis required to evaluate the sustainability of positioning is provided.Starting at €8.20
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Laia Bertran (D): New Hurdles, New Challenges
Bertran, Laia; Las Heras, Mireia; Chinchilla, NuriaCase DPO-401-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementCase D describes the events that occur in the lives of Jordi and Laia from 2008, the year in which case C ends, to 2015, when Jordi is offered a transfer to the United States as general manager of a subsidiary of the company he works for. During this time, Laia and Jordi have their second daughter; Jordi overcomes two cancers and graduates from the IESE's Executive MBA program; and Laia makes a good recovery from her illness, works very hard (and...Starting at €5.74
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Perú 8thousand
Pancorvo, Jorge; Quiroga, GuillermoCase PAD-P-C-401-E-EService and Operations ManagementA group of friends, keen on mountain climbing, decide to take on a pioneer challenge: to be the first peruvian expedition to climb a snow-covered mountain, more than 8,000 meters high, in the Himalayas. However, to carry out such an ambitious challenge they must confront various aspects and ask themselves several questions; many of them are foreseeable while others emerge during the project's development. For nearly a year and a half, from t...Starting at €8.20
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Product Policy
Pons, J. M.; Segarra, José AntonioTechnical Note MN-172-EMarketingStarting at €8.20
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Foundations of Inbound Marketing
Capizzani, Mario; Valdés, PauTechnical Note MN-394-EMarketingThis technical note explains the main aspects of how the marketing process has been transformed as a result of the boom of Web 2.0 technologies, which has had profound implications for the way consumers search, compare and purchase products and services. The consequences of these changes include the rise of inbound marketing and content marketing, which not only implies a revamping of the way companies must refocus their marketing activities, but...Starting at €8.20
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Web Analytics: Demystifying Performance Marketing
Gallo, Iñigo; Valentí, Albert; Segarra, JavierTechnical Note MN-406-EMarketingIn this note, we provide a simple guide to assess your company's performance along the critical business phases of attracting visitors to your site, converting those visitors into customers, and having them come back. We keep concepts simple and stay away from unnecessary sophistication. Armed with this basic knowledge, you should be able to understand the principal goals, potential issues, and lines of work regarding your online presence.Starting at €8.20