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E-Mail: Not Dead, Evolving
Gill, BarryArticle HBS-F1306Z-EInformation TechnologiesE-mail management company Mimecast shares the results of a 2012 survey of 2,600 workers in the U.S., UK, and South Africa who use e-mail every day. Due to the highly graphical nature of the Vision Statement, we offer this reprint in color, PDF format only. We recommend printing it out in color to maximize its effectiveness.Starting at €8.20
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To Reduce E-mail, Start at the Top
Brown, Chris; Killick, Andrew; Renaud, KarenArticle HBS-F1309B-ELeadership and People ManagementHow one company successfully dealt with the e-mail glut: After executives underwent training to reduce the number of e-mail messages they sent, the output of other employees fell, too--even though they received no training or feedback. The result was a 7% gain in productivity.Starting at €8.20
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The New Path to the C-Suite
Groysberg, Boris; Kelly, L. Kevin; MacDonald, BryanArticle HBS-R1103C-EJob requirements at the top of corporations have changed. Companies have come to expect much more from their C-level executives, who need new and different skills to deal with today's business realities. Exactly what abilities do firms want in their leaders-now and in the future? By examining hundreds of job profiles developed by executive-search firm Heidrick & Struggles and interviewing numerous senior managers, the authors have identified some...Starting at €8.20
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Energy Strategy for the C-Suite
Winston, Andrew; Favaloro, George; Healy, TimArticle HBS-R1701L-EService and Operations ManagementLarge companies spend millions, or billions, of dollars directly on energy each year--and millions more indirectly, on supply chain, outsourcing, and logistics costs. Yet outside the most energy-intensive industries, the majority of firms approach energy as merely a cost to be managed. This is a strategic mistake that overlooks enormous opportunities to reduce risk, improve resilience, and create new value. Today energy is climbing up the corpora...Starting at €8.20
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In E-Commerce, More Is More
Eisingerich, Andreas B.; Kretschmer, TobiasArticle HBS-F0803B-EMarketingMost managers believe that filling their websites with a broad array of information diverts attention from their company's core offerings. A new global study, however, has revealed just the opposite: that such information increases customer engagement. The research also shows that exploiting consumers' desire for engagement is the strongest predictor of superior shareholder value for e-commerce companies.Starting at €8.20
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New Game Plan for C Players (Spanish version)
Axelrod, Beth; Handfield-Jones, Helen; Michaels, EdArticle HBS-R0201GLeadership and People ManagementIt's a big driver of business success, but one that executives are loath to talk about: upgrading the management talent pool by weeding out "C" players--those who deliver results that are acceptable but who fail to innovate or inspire the people they lead. In this article, the authors of The War for Talent explore the hidden costs of tolerating underperformance and acknowledge the reasons why executives may shy away from dealing decisively with C...Starting at €8.20
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One Reason Women Don't Make It to the C-Suite
Brizendine, LouannArticle HBS-F0806J-ELeadership and People ManagementThere's a certain age, long established by large corporations, at which executives must make their play for the big promotion that will put them in line for the C-suite. While the timing is good for men, it's not good for women.Starting at €8.20
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Are You Ready for E-tailing 2.0? (Spanish version)
Hemp, PaulArticle HBS-F0610FMarketingE-commerce is shifting--from making purchases online to going shopping online, a social experience in which people interact in a 3-D Web space.Starting at €8.20
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Rakuten's CEO on Humanizing E-Commerce
Mikitani, HiroshiArticle HBS-R1311A-ERakuten is Japan's version of Amazon, but it offers a very different shopping experience. The goal of its founder in 1997 was to allow small and midsize merchants to set up shop on the internet very easily and to provide the kind of hospitality and customer service that even chain restaurants offer in Japan. Mikitani didn't want an internet superstore; he wanted something more like a bazaar, where shop owners would curate the merchandise and inte...Starting at €8.20
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The Agile C-Suite
Rigby, Darrell K.; Elk, Sarah; Berez, SteveArticle HBS-R2003C-EIf a company wants to be fast on its feet, transform end-to-end customer experiences, and continuously outpace competitors, it needs more than lots of agile teams. A truly agile enterprise requires that the company's top officers--most, if not all, of theStarting at €8.20