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Burger King Corp.
Sasser, W. Earl, Jr.; Rikert, David C.Caso HBS-681045-EServicios y operacionesDescribes the operating system of a Burger King unit. The case does not have a decision focus; it is designed for use with McDonald's Corp. Students are asked to compare the operating systems of these two fast food hamburger chains. Careful analysis will detect the subtle and not so subtle differences between the two operating systems selected by these two firms.Desde 8,20 €
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Burger King Corp. (Spanish version)
Sasser, W. Earl, Jr.; Rikert, David C.Caso HBS-607S09Servicios y operacionesDescribe el sistema operativo de una unidad de Burger King. El caso no tiene un foco decisión; que está diseñado para su uso con estudiantes Corp. McDonald se les pide que compare los sistemas operativos de estas dos cadenas de hamburguesas de comida rápida. El análisis cuidadoso detectará las sutiles y no tan sutiles diferencias entre los dos sistemas operativos seleccionados por estas dos empresas.Desde 8,20 €
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McDonald's Corp. (Condensed) (Spanish version)
Sasser, W. Earl, Jr.; Rikert, David C.Caso HBS-607S10Servicios y operacionesDescribes the operating system of McDonald's, the world's most successful fast food chain. The case does not have a decision focus; it is designed for use with Burger King Corp. Students are asked to compare the operating systems of these two fast food hamburger chains. Careful analysis will detect the subtle and not so subtle differences between the two operating systems selected by these two firms.Desde 8,20 €
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Cataumet Boats, Inc., Teaching Note
Sasser, W. Earl, Jr.; Davis, MarkNota del Instructor HBS-917510-EServicios y operacionesTeaching note for case 917509.Desde 0,00 €
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Southwest Airlines: In a Different World, Teaching Note
Heskett, James L.; Sasser, W. Earl, Jr.Nota del Instructor HBS-910426-EServicios y operacionesTeaching Note for 910419.Desde 0,00 €
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Playa Dorada Tennis Club: Expansion Strategy, Teaching Note
Sasser, W. Earl, Jr.; Kazan, BrentNota del Instructor HBS-4222-EServicios y operacionesTeaching Note for 4221.Desde 0,00 €
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Rackspace Hosting in Late 2000
Heskett, James L.; Sasser, W. Earl, Jr.Caso HBS-808166-EIniciativa emprendedoraThe leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video clips describing the shift to a more customer-focused approach.Desde 8,20 €
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Cataumet Boats, Inc.
Sasser, W. Earl, Jr.; Davis, MarkCaso HBS-917509-EServicios y operacionesJaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that that her family's business, Cataumet Boats, which her grandparents started and which her mother and uncle now own, might benefit from applying APP concepts to identify the different ways they might schedule workers, which could be especially valuable during the peak demand sea...Desde 8,20 €
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Thomas Green: Power, Office Politics, and a Career in Crisis, Teaching Note
Sasser, W. Earl, Jr.; Beckham, HeatherNota del Instructor HBS-2096-ELiderazgo y Dirección de personasTeaching Note for 2095.Desde 0,00 €
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Build a Strong and Adaptive Ownership Culture
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeCapítulo de Libro HBS-3831BC-EServicios y operacionesWhy is it that many of the same companies appear on lists of the best places to work, the best providers of customer service, and the most profitable in their industries? What do managers at the best places to work understand that others don't? They understand that the identification of organization values is meaningless without a determination of the behaviors, measures, and actions that reinforce the values. They understand that strong and adap...Desde 8,20 €