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Pilgrim Bank (A): Statistics Review with Data Desk
Frei, Frances X.Nota del Instructor HBS-608095-EFinanzasTeaching Note for 602104.Desde 0,00 €
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Dell Computers (B): The Transition
Frei, Frances X.; Edmondson, Amy C.; Harris-Van Keuren, ChristineCaso HBS-607081-EServicios y operacionesSupplements the (A) case. An abstract is not available for this product.Desde 5,74 €
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Begin with Trust
Frei, Frances X.; Morriss, AnneArtículo HBS-R2003H-EConocimiento y comunicaciónauthenticity, logic, and empathy. People tend to trust you when they think they are interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they believe that you care about them (empathy). When trust is lost, it can almost always be traced back to a breakdown in one of these three drivers. This article explains how leaders can identify their weaknesses and strengths on these three dime...Desde 8,20 €
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The Four Things a Service Business Must Get Right (Spanish version)
Frei, Frances X.Artículo HBS-R0804DServicios y operacionesBecause customers' involvement as producers can wreak havoc on costs, companies must also develop creative ways to fund their distinctive offerings, by providing a self-service alternative, for example, or by offsetting expenses with operational savings. A close look at successful service businesses - Wal-Mart, Commerce Bank, the Cleveland Clinic, and others - reveals that effective integration of the four elements is key. There is no "right" wa...Desde 8,20 €