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Emma Dench: Leadership and Ancient Rome, Teaching Note
Gino, Francesca; Moon, Youngme; Frei, Frances X.; Morriss, AnneNota del Instructor HBS-921026-EConocimiento y comunicaciónTeaching note for 921702.Desde 0,00 €
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Customer Profitability (Spanish version)
Frei, Frances X.; Campbell, DennisCaso HBS-605S18Used as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a context in which students can explore managerial decision making that is critically informed by data analysis. The setting is a retail bank and the decision making relates to the bank's policy toward online banking. The management team is evaluating whether the bank should ch...Desde 8,20 €