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A Rock and a Hard Place: The Conundrum of Online Grocery after COVID
Laseter, Timothy M.; Lert, DevinCaso DARDEN-OM-1733-EServicios y operacionesIn the aftermath of the coronavirus pandemic, US retailers were scrambling to develop a sustainable business model for e-commerce grocery (e-Grocery). By 2021, many grocers were experimenting with different omnichannel strategies, but none had proven succDesde 8,20 €
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U.S. Government Contractors
Laseter, Timothy M.; Bollinger, MartyCaso DARDEN-BP-0558-EGobierno corporativoUntil 2009, U.S. Government Contractors (USGC) had been growing by 12% to 15% a year, but starting in 2009, growth slowed to 2% to 4% a year as customer spending decelerated. Traditional competitors such as USGC were also challenged by new entrants to the market, including large non-U.S. companies and large commercial service companies. Many new entrants enjoyed advantages in scale and cost position that allowed them to undercut USGC on price, ca...Desde 8,20 €
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A Rock and a Hard Place: The Conundrum of Online Grocery after COVID
Laseter, Timothy M.; Lert, DevinCaso DARDEN-OM-1733Servicios y operacionesIn the aftermath of the coronavirus pandemic, US retailers were scrambling to develop a sustainable business model for e-commerce grocery (e-Grocery). By 2021, many grocers were experimenting with different omnichannel strategies, but none had proven successful. e-Grocery presented significant challenges for brick-and-mortar retailers, and in an industry characterized by thin margins and price-conscious consumers, grocers were struggling to achie...Desde 8,20 €
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Cooking.com
Laseter, Timothy M.; Rabinovich, Elliot; Ryan, MichaelCaso DARDEN-OM-1321-EServicios y operacionesThe president and founder of Cooking.com is examining the concept of cost-to-serve in her Internet retailing company. The need for continued sales growth, coupled with the necessity of keeping costs down, puts pressure on her to make sure that the company’s capacity-constrained fulfillment center carries products that offer the greatest profit potential, not just the highest gross margins. The company is already operating with a variety of fulfil...Desde 8,20 €
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Cloud Computing
Laseter, Timothy M.; Coughenour, Alyssa; Webb, Jane; Boatright, Benjamin; Shaloudegi, KNota técnica DARDEN-OM-1784-EServicios y operacionesThis technical note provides a general overview of cloud computing and how businesses are using it to achieve their digital goals. Specifically, this note outlines the different service models that cloud computing supports, including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service. The note also details some of the advantages and disadvantages of cloud computing, and it reviews the cloud computing industry and some o...Desde 8,20 €
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Zappos Customer Loyalty Team
Laseter, Timothy M.; Carter, Scott; Goldberg, RebeccaCaso DARDEN-OM-1452-EServicios y operacionesZappos' senior leadership must decide whether to continue to schedule the call center shifts based on seniority or to consider a new plan that makes use of Uber-style surge pricing to pay workers higher hourly rates for the more demanding shifts. These shifts also happen to occur when the bulk of the East Coast buyers call in--early in the morning in the Arizona-based call center. Tony Hsieh, Zappos' renowned CEO, sits in on a meeting with the tw...Desde 8,20 €
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Cloud Computing
Laseter, Timothy M.; Coughenour, Alyssa; Webb, Jane; Boatright, Benjamin; Shaloudegi, KNota técnica DARDEN-OM-1784Servicios y operacionesThis technical note provides a general overview of cloud computing and how businesses are using it to achieve their digital goals. Specifically, this note outlines the different service models that cloud computing supports, including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service. The note also details some of the advantages and disadvantages of cloud computing, and it reviews the cloud computing industry and some o...Desde 8,20 €
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Ecommerce Brands: Digital Scale
Laseter, Timothy M.; Thomas, Doug; Yemen, GerryCaso DARDEN-OM-1776Servicios y operacionesThis case uses Ecommerce Brands (ECB), an aggregator of online retailers focusing on the auto parts space, to prompt an analysis of the firm’s capabilities, scalability, and operations strategy. ECB was about to close on five online retailing brands ownedDesde 8,20 €
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Belton Semiconductors (B)
Laseter, Timothy M.; Murphy, Michael; Pederson, MattCaso DARDEN-BP-0557-EGobierno corporativoAfter more intense debate, Belton’s COO has acquiesced and agreed with the manager of a large management consulting firm on every major point. But a senior partner on the assessment, as well as the consultant’s mentor, thinks the results are disastrous.Desde 5,74 €
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Mega Oil Corporation
Laseter, Timothy M.; Kelly, Dorothy C.Caso DARDEN-OM-1169-EServicios y operacionesScoping the situation at the Mega Oil Corporation, a major management-consulting firm, had been the easy part. The firm is seriously behind its best competitors and risks falling further behind unless changes are made to reorganize its worldwide staff functions. Now the more difficult task is identifying and prioritizing the actions to take.Desde 8,20 €