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Working Blind in the "Breakdown Gap": When Misconceptions Turn Difficult Conversations Sour
Weeks, HollyCapítulo de Libro HBS-6417BC-EThe worst complication in tough conversations happen - unseen - in the breakdown gap between what one side intends and what the other side perceives. Oversimplifying tough conversations and the delusion of good intentions let us keep our distance from real complications - and then we can't right what was wrong. When both sides stay silent about their thoughts and intentions, confusion, tension, and suspicion mount until respect collapses and we s...Desde 8,20 €
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Conversational Warfare and the Combat Mentality: How to Think Strategically About Difficult Conversations
Weeks, HollyCapítulo de Libro HBS-6413BC-EWhen a conversation no longer seems simply hard, but feels threatening, confusing, and unpredictable, it starts to look like combat. When we're caught in a combat mentality, we think there are power rules that determine who will "win" - but they are not rules of nature. Instead of getting caught up in conventional rules about winning and losing, we must focus on strategy and skill. Good strategy is thinking and planning what we want to do and whe...Desde 8,20 €