Esta web utiliza cookies técnicas, de personalización y de análisis, propias y de terceros, para anónimamente facilitarle la navegación y analizar estadísticas del uso de la web. Obtener más información
Resultados de búsqueda
-
Wal-Mart China: Tian Tian Pingjia - Teaching Note
Weiss, Elliott N.; Li, Wei; Modica, Marc W.; Yemen, GerryNota del Instructor DARDEN-OM-1472TN-EServicios y operacionesTeaching note for product OM-1472Desde 0,00 €
-
Robust Services: People or Processes?
Weiss, Elliott N.; Goldberg, RebeccaNota técnica DARDEN-OM-1607-EServicios y operacionesService systems are inherently subject to variability, whether through customers, service providers, suppliers, or unexpected events. Yet customers demand excellence and consistency regardless of this variability. In general, there are two ways to handle this variability—through people or through processes. We use the concept of robustness to describe these two approaches, addressing when one or the other might be appropriate and discussing how a...Desde 8,20 €
-
Galen Pharmaceutics: The Booklet Label Decision
Weiss, Elliott N.; Ribe, KristenCaso DARDEN-OM-1446-EServicios y operacionesA packaging supplier for a pharmaceutical firm proposes an innovative cost-saving measure for the next clinical trial: instead of dozens of custom labels for participating countries, one universal booklet label with a page for each. A senior clinical supplies manager must weigh the proposal before presenting it to the clinical team. Were the efficiency and cost savings worth the hassle? This fictionalized case is designed for a first-year operati...Desde 8,20 €
-
Patrick Bugas
Weiss, Elliott N.; Shrestha, PratikCaso DARDEN-OM-1559-EServicios y operacionesPatrick Bugas must determine a staffing plan to meet targets for average speed of answer (ASA) for a telephone call center. 35,000 records are included in a spreadsheet for student analysis. This case is used in Darden’s first-year required "Operations" course and in the "Management of Service Operations" elective. It would also serve well as an exam case. Pedagogically, it works best in a module on queueing theory. The instructor could either pr...Desde 8,20 €
-
Ian Desmond's Dilemma (A)
Weiss, Elliott N.; Goldberg, Rebecca; Fisher, RobertCaso DARDEN-OM-1574-EServicios y operacionesThis is the first in a series of four cases. Ian Desmond, a baseball player for the Washington Nationals team, was deciding whether or not to accept a new contract. Should he take a seven-year contract, and stick it out with the team for for another seven years? He was young and talented, and his star was on the rise. With strong 2013 performance statistics, he was in a good position to negotiate. Or should he take his chances on the free-agent m...Desde 8,20 €
-
Queue Management: Elimination, Expectation, and Enhancement
Weiss, Elliott N.; Tucker, ChadNota técnica DARDEN-OM-1581-EServicios y operacionesThe mathematical relationships predicting average waiting time as a function of arrival patterns, service time distributions, number and types of servers, and various queue disciplines are well known. In this note, we address the problem of managing queues by managing perceptions of waiting. Basic operations-management principles can easily address issues of fairness: form one line instead of many; apply first-come, first-served principles (unles...Desde 8,20 €
-
GidaExpress: Grocery Delivery in Turkey
Yildiz, Ozlem; Goldberg, Rebecca; Stouras, Kostas; Weiss, Elliott N.Caso DARDEN-OM-1635-EServicios y operacionesThis fictional, international case explores online delivery models through the voices of two female protagonists: Melis Aydin, COO, who is from Turkey; and Athena Galini, CEO, who is from Greece. They have recently begun an online grocery-delivery (OGD) service called GidaExpress (i.e., Express Food) by closing on a TRY300,000 low-interest loan and entering a start-up incubator in Istanbul, Turkey. Aydin and Galani are evaluating three models for...Desde 8,20 €