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When Outsourcing Goes Awry (HBR Case Study and Commentary)
Peisch, Richard; Alvares, Ken; Kovner, Anthony R.; Comerford, Joellin; Puryear, Rudy; Hovey, Vaughn; Chapman, Tom; Pisano, Gary P.Artículo HBS-95309-ELiderazgo y Dirección de personasGrant Newman, CEO of Regional Medical Center (RMC), expected the worst from the meeting that was scheduled to begin in less than an hour. The anesthesiologists were at the end of their rope, and the hospital's surgeons and obstetricians were pretty riled up too. Eighteen months earlier, Newman had made the decision to outsource RMC's anesthesia services, and he had signed a contract with Physicians Development Services (PDS), a contract managemen...Desde 8,20 €