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Business Process Mapping: The Darden School Mailroom
Landel, Robert D.; Snyder, AndrewNota técnica DARDEN-OM-1444-EServicios y operacionesThe Darden School mailroom and the activities of its manager are analyzed using process mapping and waste identification tools. The note illustrates how one can observe and analyze a process for which opportunities to create process maps, evaluate waste and savings potential, and create stakeholder buy-in for improvements are identified. Lean tools discussed include process flowcharts, SIPOC, seven waste analyses, and stakeholder engagement. Stud...Desde 8,20 €
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We Can Hear You Now (A): A Customer Survey Design for a Six Sigma Project at Crutchfield Corp.
Landel, Robert D.; Taylor, Laure; Zimmerman, AlanCaso DARDEN-OM-1340-EServicios y operacionesAppropriate for marketing and operations management courses. The director of CS at a customer-focused catalog electronics company has asked a Six Sigma Black Belt for assistance in evaluating several ideas to effectively obtain and analyze feedback from users of its CS department. A Design For Six Sigma project was run six years previously and discovering why the company used the Six Sigma project, as opposed to one of the many new customer-satis...Desde 8,20 €
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Operations Business Math-Process Analysis Level One-Problems (Spanish version)
Landel, Robert D.; Goldberg, RebeccaNota técnica DARDEN-OM-1594Servicios y operacionesTraducción al español de la versión del 19 de diciembre de 2002 del documento UVA-OM-1059. Este conjunto de problemas se centra en los cálculos de análisis de procesos, incluidos el rendimiento, la capacidad, el tiempo de ciclo y la utilización.Desde 8,20 €
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Operations Business Math-Process Analysis Level Two-Problems (Spanish version)
Landel, Robert D.; Goldberg, RebeccaNota técnica DARDEN-OM-1595Servicios y operacionesTraducción al español de la versión del 19 de diciembre de 2002 de UVA-OM-1060. Este conjunto de problemas se centra en los cálculos de análisis de procesos, incluidos el rendimiento, la capacidad, el tiempo de ciclo y la utilización.Desde 8,20 €
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Congestion in Café 67
Landel, Robert D.; Boes, SeanCaso DARDEN-OM-1550-EServicios y operacionesIn this exercise the manager of Café 67 asks for help dealing with the large queues of students during the Darden school's second coffee (approximately 20 minutes) who all want lunch at the same time.Desde 8,20 €
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Bank Office Simulation Tutorial and Technical Note
Landel, Robert D.; Porter, Christopher; Mexis, GeorgeNota técnica DARDEN-OM-1549-EServicios y operacionesTutorial and tech note combined to introduce students to model building and outputs in AnyLogic.Desde 8,20 €
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Congestion in Café 67: Model Documentation and Guide
Landel, Robert D.; Boes, SeanNota técnica DARDEN-OM-1552-EServicios y operacionesThe purpose of this document is to describe each step in the development of a model for the exercise “Congestion in Café 67.” The system itself is described in Appendix 1. A short and simple description of the model’s objects is included in Appendix 2.Desde 8,20 €
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A Late Night at The Virginian Restaurant
Landel, Robert D.; Boes, SeanEjercicio DARDEN-OM-1551-EServicios y operacionesIn this exercise, the manager of The Virginian, a small restaurant and bar in Charlottesville, has asked for help in reducing the average queue size at its bar. The Virginian prides itself on its fast and consistent service. (View the video at http://thevirginiancville.com/.) Students are offered four scenarios to guide their analyses. Students conduct analyses by preparing a simulated model on their own or using a simulation created with AnyLogi...Desde 8,20 €
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The Perfect Storm: A Low-Performing Biotech Plant
Landel, Robert D.; Goldberg, RebeccaCaso DARDEN-OM-1463-EServicios y operacionesFor the past 12 months, a major pharmaceutical company had rolled out a comprehensive set of cultural changes and breakthrough lean-process activities that were instigated by the need to cut nearly 25% of costs across its key global production facilities. The cultural changes and breakthrough lean-process activities called for aggressive action, and company leadership thought that the company’s cost reduction goal could only be achieved through o...Desde 8,20 €
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Accounts Payable at Rockwell Collins: Process Simulation Model Note
Landel, Robert D.; Mexis, Georgios; Porter, ChristopherNota técnica DARDEN-OM-1554-EServicios y operacionesThe note provides documentation of a process simulation model that was prepared to simulate the invoicing work of 16 accounts payable analysts described in the case "Accounts Payable at Rockwell Collins" written by Professor Philip C. Jones, Tippie College of Business, University of Iowa.Desde 8,20 €