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FlyZone (TN)
Parmar, Bidhan L.; Behfar, Kristin J.Nota del Instructor DARDEN-OB-1263TN-EServicios y operacionesTeaching note for product OB-1263Desde 0,00 €
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The Global Software Team: Jugaad Needed - Teaching Note
Behfar, Kristin J.; Gibbs, Shea; Yemen, GerryNota del Instructor DARDEN-OB-1054TN-ELiderazgo y Dirección de personasTeaching note for product OB-1054Desde 0,00 €
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Sold-to the Highest Bidder in Japan: Operational Challenges and Culture - Teaching Note
Behfar, Kristin J.; Yemen, GerryNota del Instructor DARDEN-OB-1064TN-ELiderazgo y Dirección de personasTeaching note for product OB-1064Desde 0,00 €
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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center - Teaching note
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.; Maiden, Stephen E.Nota del Instructor DARDEN-OB-1046TN-ELiderazgo y Dirección de personasTeaching Note for product OB-1046Desde 0,00 €
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Why Is the Universe Against Me? (A) and (B) -Teaching Note
Behfar, Kristin J.; Yemen, Gerry; Bodily, Jolene H.Nota del Instructor DARDEN-OB-1069TN-ELiderazgo y Dirección de personasTeaching note for products OB-1069 and OB-1073Desde 0,00 €
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The Influence of Cultural Values in Business Practice
Behfar, Kristin J.; Thompson, Sylvie; Yemen, GerryNota técnica DARDEN-OB-1056-ELiderazgo y Dirección de personasCulture is a highly complex set of learned behaviors that function at multiple levels. Cultural challenges go beyond overcoming language differences and navigating different national legal systems. Cultural values interlock with many national systems, which influence the way business is developed and how deals are made. Managers who understand how to navigate such differences are in high demand.Desde 8,20 €
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Why Is the Universe Against Me? (B)
Behfar, Kristin J.; Bodily, Jolene H.; Maiden, Stephen E.Caso DARDEN-OB-1073-ELiderazgo y Dirección de personasThis B case continues the story of Emmett Taylor, an operations manager for a bottling company, as he decides what to do after an ice storm causes inventory holdups and an accident involving one of his employees. Taylor, plagued by stress, imagines himself on the golf course—a place he’s found tranquility in recent months—and he also seeks advice from an unlikely source.Desde 5,74 €
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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.Caso DARDEN-OB-1046-ELiderazgo y Dirección de personasThis case is used in Darden's core "Leading Organizations" course and is appropriate for MBA, Executive MBA, GEMBA, and executive education programs. The manager of a baby product company's global customer support center observes friction among her staff about the only Central American employee on the team, whom the North American team members accuse of increasing their call response rate time—thus effectively lowering their pay. When conflict ...Desde 8,20 €
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Why Is the Universe Against Me? (A)
Behfar, Kristin J.; Bodily, Jolene H.; Maiden, Stephen E.Caso DARDEN-OB-1069-ELiderazgo y Dirección de personasHasn’t everyone at some point felt as if the universe was conspiring against his or her success? This case narrative tracks the story of Emmett Taylor, an operations manager for a bottling company, as a snow and ice storm bears down on his southeastern U.S. plant. Taylor is already plagued by stress caused by all facets of his life—family, work, and personal health—and this storm is no exception. The story offers an opportunity to discuss time, e...Desde 8,20 €
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Conflict Management in Teams
Behfar, Kristin J.; Goldberg, RebeccaNota técnica DARDEN-OB-1072-ELiderazgo y Dirección de personasSuccessful teams have three things in common: (1) they meet their performance goals, (2) their members feel satisfied that they are learning/benefiting from being a part of the team, and (3) the process the team uses to collaborate sets it up for future success. Recent research, however, suggests that only about 25% of teams meet these criteria. The rest of the teams typically experience less-than-ideal processes and a decline in performance and/...Desde 8,20 €