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Quality Management, Lean Management and Continuous Improvement
Moscoso, Philip; Lago, AlejandroNota técnica PN-497-EServicios y operacionesThis note provides an overview of the essential points of quality management, lean management and continuous improvement. It aims to help executives to identify the concepts, methodologies and tools that will allow them to improve the quality of their products and services and the way in which these are supplied to their customers - ultimately, to make things work better in their business. It also features an organizational framework for organiza...Desde 8,20 €
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e-Procurement Primer
Sachon, MarcNota técnica PN-414-EServicios y operacionesThis note looks at a key link in the supply chain, procurement, from a B2B perspective. It presents various forms of electronic purchasing and the types of goods they can be used for.Desde 8,20 €
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Interpreting Economic Indicators in Relation to Fixed Income Securities
Guasch J.; Martínez Abascal, EduardoNota técnica FN-497-EFinanzasThis note analyzes the main economic indicators followed by fixed income securities market operators and investors. The objective of the analysis is to explain the theoretical evolution of the interest rates curve.Desde 8,20 €
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Queue Management: Methodology for Basic Queue Analysis
Lago, Alejandro; Martínez de Albéniz, VictorNota técnica PN-441-EServicios y operacionesThis technical note gives a brief account of the methodology for dealing with stochastic queue problems in an analytic way. It is intended to be a guide for the reader to follow the process step by step. This document complements technical note PN-427 which gives a more detailed description of queue phenomena.Desde 8,20 €
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Robert Horton at British Petroleum
Miller, PaddyCaso FH-497-ELiderazgo y Dirección de personasThe case forms part of a series of Change Management cases. This case deals with executive repertoire and strategic formulae. It closes with a discussion of the role of the board of directors and the significance of joining the CEO's and Chairman's roles.Desde 8,20 €
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Counterfeits and E-Commerce: Why Even Build It?
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Caso DARDEN-OM-1753-EServicios y operacionesThis public-sourced case set in early 2021 examines the role counterfeiting has come to play in e-commerce, specifically at Amazon, which represents over one-third of the US online market. The case's protagonist is Amy Vega, who, along with Jason Larson, has cofounded a humidity-detection-device company with a product called the Hygro. Vega and Larson hope to sell the Hygro on leading e-commerce sites such as Amazon. But should they? Vega's res...Desde 8,20 €
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Harlequin Enterprises: Assessing e-Books
Rod E. White; Tony S. Frost; Ken MarkCaso IVEY-9B14M027-EDirección estratégicaHarlequin Enterprises is a well-known publisher of women's fiction and the global leader in series romance fiction. In 2013, e-book penetration of romance fiction has exceeded 50 per cent of unit sales. The vice-president of strategy is trying to make sense of the e-book opportunity and threat. She is wondering what impact e-books would have on Harlequin's business model: its relationship with authors, distributors and competitors.Desde 8,20 €
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Business in Brazil: Infrastructure
Lopes, Jalusa; Mafra de Amorim, Paula; Rocha e Oliveira, PauloNota técnica PN-502-EDirección estratégica, Economía, Servicios y operacionesThis document is part of a series describing the benefits and challenges of doing business in Brazil. The focus of this particular document is on infrastructure.Desde 8,20 €
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Business in Brazil: Regulatory Environment
Lopes, Jalusa; Mafra de Amorim, Paula; Rocha e Oliveira, PauloNota técnica PN-503-EDirección estratégica, Economía, Servicios y operacionesAn overview of the topic described in the document. The abstract will help the reader decide whether he or she is interested in consulting the document.Desde 8,20 €
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Quality in the Eye of the Beholder
Mitra, Debanjan; Golder, Pn; Golder, Peter N.Artículo HBS-F0704H-EMarketingConsumers are slow to notice positive or negative changes in a product's quality, and that could have important implications for your company's marketing plan.Desde 8,20 €