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Galisteo Aragón, P.; Pérez Gálvez, J.; Selva Morán, M.Caso IIST-DGI-206-P-PPIniciativa emprendedoraO caso apresenta a situação de quatro sócios, que iniciaram o seu empreendimento comercial do zero e que, após vinte e cinco anos, criaram uma empresa nacional líder no setor da refrigeração comercial industrial. Trata dos eventos e decisões mais importantes do ponto de vista dos negócios, investimentos, política de marcas e seleção e incorporação de pessoas para passar de uma estrutura informal para um organigrama formalizado. Tudo isto, sem esq...Desde 8,20 €
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Tejidos Especiales Edentel 4.0 (B) (Portuguese Version, Portugal)
Lago, Alejandro; Sabrià, FedeCaso P-1170-PPServicios y operacionesThe case describes the trials that the head of the Production Department at Tejidos Especiales Edentel is planning in order to meet delivery dates in the best way possible. This case is based on the case "Tejidos Especiales Edentel," P-988, by Professor Josep Riverola.Desde 5,74 €
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Tejidos Especiales Edentel 4.0 (A) (Portuguese Version, Portugal)
Lago, Alejandro; Sabrià, FedeCaso P-1169-PPServicios y operacionesThe case describes the problems that Tejidos Especiales Edentel has been having with production programming ever since it started to operate via the Internet. The new system allows customers to change the priority of their orders in seconds, which increases costs for Edentel, reduces productivity and makes it more difficult to meet delivery dates. This case is based on the case "Tejidos Especiales Edentel," P-987, by Professor Josep Riverola.Desde 8,20 €
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Split One (B) (Portuguese Version, Portugal)
Riverola, JosepCaso P-1037-PPServicios y operacionesAn advertising business has based its capacity on market demand. This dynamic leads to a situation that it must overcome, avoiding the usual mistakes.Desde 5,74 €
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The Roaboke Island Ferry (Portuguese Version, Portugal)
Riverola, JosepCaso P-979-PPServicios y operacionesA company specializing in vehicle carriage by sea tries to determine the capacity that its ferries require to provide an adequate level of service.Desde 8,20 €
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Granavista Sistemas (GV) (Portuguese Version, Portugal)
Riverola, Josep; Munoz-Seca, BeatrizCaso P-1036-PPServicios y operacionesGranavista specializes in the development and distribution of ERP systems (integrated software systems for business management). It works with a network of agents who carry out the installation in the clients' facilities. The case discusses the problems that arise in the relationship between the company and its agents when the latter perform the installation. The operating procedure is described and alternative solutions are proposed.Desde 8,20 €
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Split One (A) (Portuguese Version, Portugal)
Riverola, Josep; Zschiesche A.Caso P-989-PPServicios y operacionesThe relationship marketing agency Split One is faced with a sharp increase in workload due to the consolidation of its customer portfolio. After analyzing the situation, Osu, one of the founding partners, is of the opinion that increasing the number of staff members could solve the problem over the short term. But he also wonders if this would hide internal organization problems and major commercial deficiencies.Desde 8,20 €
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Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (B) (Portuguese version, Portugal)
Ribera, Anna; Ribera, JaumeCaso P-1157-PPDirección estratégica, Innovación y cambio, Servicios y operacionesThis document is the continuation of case A of the same title. Case B sets out the situation two years later, with a summary of what has been achieved and a discussion of the next steps.Desde 5,74 €
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCaso P-1165-PPInnovación y cambio, Servicios y operacionesAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Desde 8,20 €
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Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (A) (Portuguese version, Portugal)
Ribera, Anna; Ribera, JaumeCaso P-1156-PPInnovación y cambio, Servicios y operacionesIn early 2012, Barcelona's Hospital Sant Joan de Déu was considering how to update its strategic plan in order to deal with a crisis situation - with a reduction in both demand and public budgets - and to guarantee the center's survival, without this involving the loss of the advances achieved in previous years.Desde 8,20 €