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Invensis Technologies (P) Ltd: A Global BPO Service Provider from India
Vaidyanathan Jayaraman; Yadong LuoCaso IVEY-9B07E022-EDirección estratégica, Tecnologías de la informaciónThe executive director of Invensis Technologies (P) Ltd. (Invensis), met with the chief operating officer and vice-president of human resources to address two major challenges that the company was facing. The first challenge was the increased pressure on Invensis to remain competitive and cut costs while providing premium customer service. Clients were expecting more every day from their business process operations. The other challenge was that o...Desde 8,20 €
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La campa
Medina P. E.; Sabrià, FredericCaso P-882Servicios y operacionesEl director de logística de una gran empresa fabricante y distribuidor de automóviles en España recibe el encargo de estudiar las posibilidades de mejorar el sistema de distribución de vehículo, en concreto sustituyendo los stocks físicos en cada distribuidor por un stock centralizado "virtual" al que puedan acceder los distribuidores.Desde 8,20 €
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The Ascent of Process: Big-P Processes
Redman, Thomas C.Capítulo de Libro HBS-7711BC-ETecnologías de la informaciónLiterally millions of people have contributed to making manufacturing processes more effective and efficient - and so hastened the full flower of the Industrial Age. In this chapter, the author provides a brief overview of the purpose of focusing on the right processes. This chapter is excerpted from "Data Driven: Profiting from Your Most Important Business Asset."Desde 8,20 €
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El uso del conocimiento en Máximo Pestano
Pestano P.; Munoz-Seca, BeatrizCaso P-1033Servicios y operacionesEl caso presenta la problemática que se le plantea a un empresario cuando se ve incapaz de potenciar la transferencia de conocimientos entre sus empleados críticos.Desde 8,20 €
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Jesús de Benito en S&P (C): Desenlace
Stein, Guido; Vázquez- Dodero, Juan CarlosCaso ASN-55Ética empresarial y Responsabilidad Social Corporativa, Iniciativa emprendedoraEn abril del 2004, Jesús recibió un 15% en vez del 50% que le quedaba por cobrar. Aunque, según contrato, podría ser despedido debido a la marcha de los resultados, continuó en su puesto. Durante los dos meses que estuvo de baja, tuvo tiempo para reflexionar. Últimamente habían surgido nuevos contratiempos; los números de la empresa no salían y en Gedas la situación económica también se había complicado. Pensó que había llegado el momento de aban...Desde 5,74 €
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Aligning Culture and Strategy at A. P. Nichols
Jeffrey Gandz; Stewart Thornhill; Ken MarkCaso IVEY-9B11C039-EDirección estratégica, Liderazgo y Dirección de personasA.P. Nichols, a distributor of parts in the maintenance, overhaul, and repair industry, is facing the need to realign its strategy to cope with a competitive environment. A key component of this realignment involves changes to the culture and compensation of its sales force while simultaneously building sufficient sales capacity to take advantage of opportunities in key markets. The case focuses on the newly hired vice president (VP) of sales, wh...Desde 8,20 €
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Jesús de Benito en S&P (C): Outcome
Stein, Guido; Vázquez- Dodero, Juan CarlosCaso ASN-55-EÉtica empresarial y Responsabilidad Social Corporativa, Iniciativa emprendedoraIn April 2004 Jesús received 15%, instead of the 50% of the selling price that had been deferred. Although under his contract Jesús could be dismissed because of poor company performance, he remained in his post. The two months he was off work on account of an accident gave him time to think. Lately there had been further setbacks: the business was not going according to plan and the financial situation in Gedas had got more complicated. Jesús th...Desde 5,74 €
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A. P. Moller-Maersk: Enabling Strategic Business Transformation
Robert D. Austin; Dana MinbaevaCaso IVEY-W27857-EDirección estratégica, Liderazgo y Dirección de personasA.P. Moller-Maersk (MAERSK), an integrated container logistics company based in Copenhagen, Denmark, has been on a decade long strategic transformation journey that was accelerated by the COVID-19 pandemic. MAERSK’s ambitious strategic business transformation converted the organization from an unwieldy family-owned conglomerate to an integrated container and logistics company. This massive shift required new organizational capabilities, new leade...Desde 8,20 €
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The Best Advice I Ever Got: William P. Lauder
Dowling, Daisy WademanArtículo HBS-F0805D-ELiderazgo y Dirección de personasThe president and CEO of Estee Lauder Companies learned the importance of time management back when he worked under U.S. treasury secretary Donald Regan. The lesson sounds simple, but it has shaped his approach to strategy and his philosophy on motivating people.Desde 8,20 €
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The Storage Lot
Medina P. E.; Sabrià, FredericCaso P-882-EServicios y operacionesThe logistics director of a large manufacturer and distributor of cars in Spain is given the task of studying how to improve the vehicle distribution system, in particular substituting the physical stock in each distributor's with a "virtual" stock which distributors can access.Desde 8,20 €