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Reinvención e impacto (A): una transformación organizacional en la Administración Pública: El caso del Instituto de Seguridad Pública de Cataluña
Yera, Trinidad; Aymerich Rocavert, Nuria; Pin Arboledas, José RamónCaso DPO-366Innovación y cambio, Liderazgo y Dirección de personasEl Instituto de Seguridad Pública de Cataluña (ISPC) era una organización centrada en la gestión de cursos. Proveniente del sector privado, la nueva directora consideraba que, según lo hablado con el consejero de Interior de la Generalitat de Catalunya, se la había elegido para poner en marcha la construcción de un nuevo horizonte para el Instituto como organización, que necesitaba evolucionar y dar respuesta eficaz al cliente directo y al ciudad...Desde 8,20 €
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To Reduce E-mail, Start at the Top
Brown, Chris; Killick, Andrew; Renaud, KarenArtículo HBS-F1309B-ELiderazgo y Dirección de personasHow one company successfully dealt with the e-mail glut: After executives underwent training to reduce the number of e-mail messages they sent, the output of other employees fell, too--even though they received no training or feedback. The result was a 7% gain in productivity.Desde 8,20 €
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The Purpose of Makon USA (B)
Cardona Soriano, Pablo; Chinchilla, Nuria; Rey, CarlosCaso DPO-747-ELiderazgo y Dirección de personasThis case focuses on implementing a purpose and missions-based management approach in order to change a company's culture and boost performance. A new general manager has taken charge of Makon USA, a company that produces and markets machinery for the construction industry. The Management Committee is tasked with overseeing the development of the purpose and missions of the company's three departments (sales, technical and production) and two sup...Desde 5,74 €
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Pirelli: Investing in Reifen Ritter
De Agostin, Luca; Liechtenstein, HeinrichCaso F-793-EFinanzasThe case describes the decision of the newly appointed Marketing and Sales Director in Germany for a tire producer regarding a loan request from an independent retailer. The case shows how suppliers can use credit lines and loans as instruments to "invest" in their clients, and the various potential benefits for the supplier in terms of growth (e.g. higher sales volumes, higher customer penetration, stronger customer loyalty, increased profitabil...Desde 8,20 €
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Luis Arrese (D): A Few Weeks Later (Portuguese Version, Portugal)
Gay, Francisco; Ribera, Alberto; Pin Arboledas, José RamónCaso DPO-804-PPLiderazgo y Dirección de personasThe long-awaited promotion doesn?t arrive. Luis receives the request to perform a 360º evaluation to identify what precisely about his people-management skills is making his immediate boss reluctant to promote him to the top role. This case replaces the DPO-74-E Fernando Ruiz (D): A Few Weeks Later from the same authors.Desde 5,74 €
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Hervé Rousseau: The Rise and Fall of a Young Consultant (B)
Proust E.; Ribera, AlbertoCaso DPO-67-ELiderazgo y Dirección de personasPersonal considerations about the learning points achieved two years after the situation described in Case A.Desde 5,74 €
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Luis Arrese (D): A Few Weeks Later (Portuguese Version, Brazil)
Gay, Francisco; Ribera, Alberto; Pin Arboledas, José RamónCaso DPO-804-PBLiderazgo y Dirección de personasThe long-awaited promotion doesn?t arrive. Luis receives the request to perform a 360º evaluation to identify what precisely about his people-management skills is making his immediate boss reluctant to promote him to the top role. This case replaces the DPO-74-E Fernando Ruiz (D): A Few Weeks Later from the same authors.Desde 5,74 €
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EasyLife: Developing a Regional E-Commerce Platform
Miao Cui; Xin Li; Yan Zhao; Sitara Aziz; Yupan Guo; Linhai GuoCaso IVEY-9B17M032-EDirección estratégica, Iniciativa emprendedoraAfter several years of effort, Dalian Zhongding Information Co. (DZI) had become the leading prepaid card distributor in Liaoning Province. When government regulations and the rise of online third-party payment options sent the prepaid card business into decline, DZI transformed itself into an online intermediary by building a regional e-commerce platform offering fast home delivery, mainly of supermarket products. Despite its marketing efforts, ...Desde 8,20 €
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In E-Commerce, More Is More
Eisingerich, Andreas B.; Kretschmer, TobiasArtículo HBS-F0803B-EMarketingMost managers believe that filling their websites with a broad array of information diverts attention from their company's core offerings. A new global study, however, has revealed just the opposite: that such information increases customer engagement. The research also shows that exploiting consumers' desire for engagement is the strongest predictor of superior shareholder value for e-commerce companies.Desde 8,20 €
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Relaciones entre colegas (B)
Ribera, AlbertoCaso DPO-87Liderazgo y Dirección de personasContinuación del caso DPO-86 Relaciones entre colegas (A): consejos que Jorge, antiguo jefe, da a Pablo sobre el problema planteado con una colega.Desde 5,74 €