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Managing the Migrant Crisis
IESE InsightArticle ART-2852-EService and Operations ManagementAs the director of Proactiva Serveis Aquàtics, which provides sea rescue services along Spain's Mediterranean coast, Oscar Camps was appalled to see the wrenching images of migrants drowning. He resolved to do whatever he could to stop this human tragedy taking place on Europe's doorstep. His initiative provides some keys for others looking to beat the odds and help steer their project to a safe harbor.Starting at €8.20
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Rescate en el Egeo
IESE InsightArticle ART-2852Service and Operations ManagementDesde que Óscar Camps llegó a la isla de Lesbos, ha asistido a miles de refugiados con el equipo de socorristas de Proactiva Open Arms. A pesar de los obstáculos de todo tipo, ha conseguido su objetivo: hacer un poco más segura la travesía de los migrantes en el Mediterráneo. Su caso muestra algunas claves para llevar un proyecto a buen puerto.Starting at €8.20
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Rapid-Fire Fulfillment (Spanish version)
Ferdows, Kasra; Lewis, Michael A.; MacHuca, Jose A.D.Article HBS-R0411GService and Operations ManagementWould you send a half-empty truck across Europe or pay to airfreight coats to Japan twice a week? Would you move unsold items out of your shop after only two weeks? Would you run your factories just during the day shift? Is this any way to run an efficient supply chain? For Español clothier Zara it is. Not that any one of these tactics is especially effective in itself. Rather, they stem from a holistic approach to supply chain management that op...Starting at €8.20
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Why Sustainability Is Now the Key Driver of Innovation (Spanish version)
Nidumolu, Ram; Prahalad, C.K.; Rangaswami, M.R.Article HBS-R0909EService and Operations Management(1) viewing compliance as opportunity; (2) making value chains sustainable; (3) designing sustainable products and services; (4) developing new business models; and (5) creating next-practice platforms. The authors outline the challenges that each stage entails and the capabilities needed to tackle them. This HBR Spotlight article offers a framework for determining your company's green opportunities and an overview of what other organizations a...Starting at €8.20