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- Lapre, Michael A.; Van Wassenhove, Luk N.Article HBS-R0210H-EService and Operations ManagementIn the quest to reduce waste on production lines, managers often find that the harder they work at improving their manufacturing processes, the more elusive the benefits become. The authors' study of data provided by Belgian manufacturer N.V. Bekaert S.A., the world's largest independent producer of steel wire, showed that only a quarter of process improvement projects delivered factorywide benefits; half had no bottom-line impact, and the remain...
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