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Facility Management Services Aligned - FMSA (B)
Rico, Jesús; Chinchilla, NuriaCase DPO-846Innovation and Change, Leadership and People ManagementEste caso recoge lo sucedido en Facility Management Services Aligned (FMSA) durante los dos años que duró la implantación de su nuevo plan estratégico y los cambios organizacionales llevados a cabo. Finalmente, apunta cuál puede ser la evolución futura.Starting at €5.74
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Forecasting and revenue management at Balearic Airlines
Markakis, Mihalis G.Case OIT-34-EService and Operations ManagementBalearic Airlines operates an afternoon flight from Barcelona to Mallorca on a daily basis. The company issues two types of tickets for this flight, Priority and standard Economy ones. There is typically high demand for Economy tickets from price-sensitive segments of the market, which creates the need to protect a certain number of seats in each flight for the more profitable Priority passengers that seek to purchase tickets closer to the date o...Starting at €8.20
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Mercadona Tech: Separating the shower from the bathtub - Teaching note
Villanueva, Julian; Ferrándiz, LuisTeaching Note MT-61-EInformation Technologies, Marketing, Service and Operations ManagementIn May 2022, Mercadona, along with its e-commerce division, was looking for ways to continue growing. They had developed what was probably the only profitable online supermarket in Spain up to the moment. The hive logistics model was operating in just three cities: Valencia, Madrid, and Barcelona. After six years, the time had come to expand domestically. Mercadona invoiced 510 million euros in e-commerce, but half of those sales (263 million eur...Starting at €0.00
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Distribution Strategy at Mango
Martínez de Albéniz, VictorCase OIT-33-EService and Operations ManagementAntonio Pascual, director of Supply Chain at Mango, was reviewing the initial supply chain indicators for 2021 and reflecting over the struggles of recent months. In March 2020, the COVID-19 pandemic had triggered a global health crisis and caused a severe downturn that had been particularly difficult for fashion retailers, due to the forced closure of stores for many months. Fortunately, Mango had stood strong, with online sales growing signific...Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Portugal)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PPMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Bodegas PRADOREY: Keys to the future of a family business in the winemaking industry - teaching note
Elvira, Marta; Proaño Vicente, Ángel; Sastre Boquet, IsaacTeaching Note SMT-142-ELeadership and People Management, StrategyIn 2022, after several tough years turning the company around, Bodegas PRADOREY was finally looking towards the future. Founded in 1989, this family-owned winery had become an important winemaker within Ribera del Duero, one of Spain's Protected Designation of Origin (PDO) winemaking regions. But PRADOREY's road had not been an easy one. The winery had gone through difficult times in the 2010s, which could easily have ended the company. Thanks to...Starting at €0.00
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Facility Management Services Aligned - FMSA
Rico, Jesús; Chinchilla, NuriaCase DPO-822-EInnovation and Change, Leadership and People ManagementThis case describes the situation of a company in the services sector with different problems that apparently stem from a lack of structure, poor management profiles, and outdated information technology (IT) systems, combined with a critical fact: the current strategy plan was made 15 years ago. The need for a new Strategy Plan designed to ensure the company's growth brings an unexpected discovery about the aforementioned "problems": they are all...Starting at €8.20
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France Telecom (C): An Unprecedented Trial
Montgomery, Cynthia A.; Whillans, Ashley V.Case HBS-721422-ELeadership and People ManagementA landmark legal case holds corporate leaders responsible for Institutional harassment of employees during restructuring In the C case we learn that former CEO Didier Lombard, Deputy Chief Executive Louis-Pierre Wenes, Human Resources Head Olivier Barberot and France Telecom itself were charged for institutional harassment by French authorities, a first for a CAC 40 company. In December 2019 they were found guilty in a landmark ruling. Each was ...Starting at €5.74
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Michael Phelps: "It's Okay to Not Be Okay"
Groysberg, Boris; Knoop, Carin-Isabel; Norris, MichaelCase HBS-421044-ELeadership and People ManagementIn 2020, Michael Phelps, the most decorated Olympian of all time, with 28 medals in various swimming events, was now retired. As he looked back on his 20+ year athletic career, he considered what had gone into making him the greatest of all time-the highs and lows, successes and struggles. He had lived with mental health issues for much of his life, going public with his struggles in 2015, when he talked about his depression and suicidal thoughts...Starting at €8.20
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CRETA: Negociación desde el lado del candidato
Stein, Guido; Mehta, KandarpCase NEG-29Leadership and People ManagementStarting at €8.20