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Industrias Palex (B)
Ribera, Jaume; Zantinga J.Case P-807-EService and Operations ManagementFor abstract see Industrias Palex (A) for the posing of the problems. This case describes the application of a just-in-time (JIT) system to a line of medical products. In addition, it discusses the application of KIT and the reduction of time spent outside of the production line, especially buying and production planning.Starting at ā¬5.74
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FBTO
Ribera, JaumeCase P-892Service and Operations ManagementThe FBTO insurance company is evaluating the results of its Customer Loyalty Program, aimed at reducing the defection rate of its customers. For the last three years the company has provided premium discounts in insurance policies to customers who had several policies with FBTO and who had a long standing relation. Now the company tries to evaluate several alternatives to the exiting program that could provide equivalent or higher value to the cu...Starting at ā¬8.20
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La puntual
Ribera, JaumeCase P-797Service and Operations ManagementDolors Esteve, descendiente en lĆnea directa del seƱor Esteve, fundador de La Puntual -una mercerĆa de solera en el barrio de la Ribera en Barcelona- se plantea cambiar las polĆticas de aprovisionamiento de "cintes de barret". Un nuevo proveedor le ofrece un descuento interesante, pero con un plazo de entrega mayor, aunque fiable. (Also available in English).Starting at ā¬8.20
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Industrias Palex (A)
Ribera, Jaume; Zantinga J.Case P-805Service and Operations ManagementEvalĆŗa la aplicaciĆ³n de un sistema just-in-time (JIT) a una lĆnea de productos mĆ©dicos. Temas a discutir incluyen: Lay-out, Kan-Ban's, NivelaciĆ³n de la producciĆ³n, Polivalencia de operarios y la aplicaciĆ³n de tĆ©cnicas SMED.Starting at ā¬8.20
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"El orfanato". La creaciĆ³n de un Ć©xito cinematogrĆ”fico
Ruscalleda, LluĆs; Ribera, Jaume; Sieber, SandraCase P-1086Service and Operations ManagementEl caso estudia el proceso de producciĆ³n de la pelĆcula "El Orfanato", la mĆ”s taquillera del aƱo 2007 en EspaƱa. Se analizan todas las fases que constituyen el proceso de producciĆ³n cinematogrĆ”fico: desarrollo del proyecto, pre-producciĆ³n, producciĆ³n, post-producciĆ³n, distribuciĆ³n y promociĆ³n. TambiĆ©n se da una visiĆ³n global del sector de la producciĆ³n cinematogrĆ”fica en EspaƱa.Starting at ā¬8.20
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El equipo de atenciĆ³n primaria de TuixĆØn
Ribera, Jaume; Valor Sabatier, JosepCase P-785Service and Operations ManagementEl gerente del Ć”rea de gestiĆ³n 13 del ICS se plantea diversas alternativas para mejorar el servicio en el centro de atenciĆ³n primaria de Tuixen. Entre ellas se contempla la fijaciĆ³n de horarios para visitas, las citas concertadas, modificaciĆ³n de turnos y potenciar el papel de las enfermeras.Starting at ā¬8.20
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The TuixĆØn Primary Care Unit
Ribera, Jaume; Valor Sabatier, JosepCase P-785-EService and Operations ManagementStarting at ā¬8.20
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Hospital Universitari Vall d'Hebron: gestiĆ³n de la COVID-19 (abreviado)
Ribera, Jaume; Markakis, Mihalis; Zhu, Weiming; CebriĆ”n, Miguel; Esquerdo, Mariona; Arnal, LaiaCase P-1192Innovation and Change, Service and Operations ManagementEl caso describe los cambios que se produjeron en el Hospital Universitari Vall d'Hebron, el mayor hospital terciario en Barcelona, durante la pandemia de la COVID-19, cuando tuvo que transformarse en un hospital de enfermedades infeccionas dedicado al coronavirus en un tiempo rĆ©cord, manteniendo el mismo personal. El director gerente del centro reflexiona sobre la preparaciĆ³n para la pandemia, la llegada de los primeros pacientes COVID, el escal...Starting at ā¬8.20
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Hospital Sant Joan de DĆ©u: From Charitable Hospital to Reference Hospital (B) (Portuguese version, Portugal)
Ribera, Anna; Ribera, JaumeCase P-1157-PPInnovation and Change, Service and Operations Management, StrategyThis document is the continuation of case A of the same title. Case B sets out the situation two years later, with a summary of what has been achieved and a discussion of the next steps.Starting at ā¬5.74
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Hospital Sant Joan de DĆ©u: From Charitable Hospital to Reference Hospital (A) (Portuguese version, Portugal)
Ribera, Anna; Ribera, JaumeCase P-1156-PPInnovation and Change, Service and Operations ManagementIn early 2012, Barcelona's Hospital Sant Joan de DĆ©u was considering how to update its strategic plan in order to deal with a crisis situation - with a reduction in both demand and public budgets - and to guarantee the center's survival, without this involving the loss of the advances achieved in previous years.Starting at ā¬8.20