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Enbos
Bol, J.; Ribera, JaumeCase P-1060-EService and Operations ManagementEnbos was the successor to a state-owned Dutch energy company that was partly privatized in 1994, although the state continued to control energy prices and the geographic market to which it could be supplied. From 2003 the energy sector would be wholly privatized and companies would have to compete for customers. The leader of the software implementation and development project at Enbos organizes and supervises the team whose job is to deal with ...Starting at €8.20
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Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
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Christmas Eve (A, B, C, D)
Ribera, JaumeCase P-1034-EService and Operations ManagementThe Krank family have to organize a Christmas party and decorate their house in a very short period of time. The exercise involves planning these activities as a project, taking into account the impact that various other events may have on those activities.Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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Mejora del acceso de los pobres a la atención sanitaria: estudio del caso de las reformas de los sistemas públicos de atención sanitaria de Washington (A)
Pate M. A.; Abramson, W.; Ribera, JaumeCase P-1046Service and Operations ManagementEl alcalde de Washington debe decidir cómo reestructurar la atención sanitaria del distrito de Columbia, que ha sufrido severas crisis financieras. La disponibilidad de recursos contrasta con sus pobres resultados sanitarios. Se prevé que el principal proveedor de atención sanitaria de las personas no aseguradas, la Health and Hospitals Public Benefit Corporation, agote sus subsidios para el ejercicio fiscal 2001 a mediados de marzo. Una comisión...Starting at €8.20
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Mestska Nemocnice V Litomerice
Ribera, Jaume; Rosenmöller, MagdaCase P-825-EService and Operations ManagementStarting at €8.20
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Nochebuena (A, B, C, D)
Ribera, JaumeCase P-1034Service and Operations ManagementLa familia Krank tiene que organizar una cena de Navidad y decorar su casa en un plazo mínimo de tiempo. El ejercicio plantea la planificación de estas actividades como un proyecto y el impacto que sobre la misma pueden tener los distintos acontecimientos.Starting at €8.20
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Enbos
Bol, J.; Ribera, JaumeCase P-1060Service and Operations ManagementEnbos era la sucesora de una empresa holandesa de titularidad estatal parcialmente privatizada en 1994, aunque el Estado continuó controlando el precio de la energía y el mercado geográfico al que se podía suministrar. A partir de 2003, el sector energético se privatizaría totalmente, por lo que las empresas tendrían que competir por los clientes. El director del proyecto de implementación y desarrollo del software organiza y controla el equipo n...Starting at €8.20