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Restructuring the Local Health System, Financing and Health Care Model: the case of Camaragibe
Levcovitz E.; Machado de Souza H.; Sánchez, J.; Rosenmöller, MagdaCase P-999-EService and Operations ManagementThis case describes the process of applying a new financing system and assistance model in the municipality of Camaragibe in north-east Brazil, in the framework of the restructuring of the Brazilian Basic Health System, demonstrating the advantages and implications of this new local health-care system. It also analyzes the attributes and shortcomings of programs of this type, and, especially, the precautions that must be taken, and their implicat...Starting at €8.20
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Singapore Post Ltd.: Recurrent Service Failures
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaCase IVEY-9B19D021-EService and Operations Management, StrategyFor 160 years, Singapore Post had been one of Singapore’s main postal service providers, delivering trusted and reliable postal services to homes and businesses. However, in 2019, Singapore Post was plagued by recent service lapses and operational problemStarting at €8.20
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Saladstop!: Service Environment and Design
Sheryl E. Kimes; Thompson S.H. Teo; Iswarya LoganathanCase IVEY-9B21D010-EService and Operations ManagementIn May 2019, the founder of SaladStop!, a Singapore-headquartered healthy salad chain with locations across Asia, was looking for innovative ways to improve the customer experience at SaladStop! stores worldwide. In six months, the founder was planning to renovate one of his branches in Singapore. This renovation would set a precedent for future outlets in terms of layout and design. The founder was aware of rising customer dissatisfaction caused...Starting at €8.20
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Dimensión
Nueno, Pedro; Sagarra R.Case P-873Service and Operations ManagementDimensión es una empresa de reciente creación que nace en Sao Paulo, Brasil. Se dedica a la fabricación de los diferentes elementos, rótulos, paneles y cartelones, que surgen del desarrollo de una nueva imagen corporativa. El manual de implementación que elabora la empresa de comunicación especializada en imagen corporativa, da las especificaciones para la fabricación de dichos elementos. Su peculiar aparición en el mercado, y el reto que debe af...Starting at €8.20
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Developing the health services purchasing function in the Sao Paulo Health Secretariat
Vicente R.; García Prat, AntoniCase P-1041-EService and Operations ManagementAfter the initial stages of implementation of an innovative solution to solve the problem of launching several new hospitals under severe labor hiring constraints (achieved through new legal entities using the framework of the Philanthropic Organizations), the Health State Secretary faces new challenges: how to consolidate the different contracts of the Organizaciones Sociales de Salud, how to advance in the existing payment systems, and how to c...Starting at €8.20
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Purchasing Consortium for the BMS Industry in Singapore
Mei Qi; Siew Hwa OngCase IVEY-9B12D014-EEntrepreneurship, Service and Operations Management, StrategySince November 2011, the director and chief scientist for Acumen Research Laboratories (ARL) had been conferring with Spring Singapore — a government agency devoted to the city-state’s economic growth — on ways to improve the current procurement practices of the biomedical science (BMS) industry in Singapore. As a senior chief scientist and the founder of ARL, she saw and experienced tremendous purchasing inefficiency and quality problems in the ...Starting at €8.20
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Embraer 2010: from a Dream to a Global Player
Cerquinho, Fábio; Barros, Renato; Sabrià, FredericCase P-1110-EService and Operations ManagementEn 1994 EMBRAER se encuentra ante una grave crisis financiera agravada por la situación del sector y de Brasil. La empresa, de capital público, es privatizada. El caso plantea la estrategia de turn-around a seguir. En Embraer 1994 permite discutir las opciones que se le abren a un fabricante de aviones en una economía emergente. En principio parecería que "este no es el tipo de producto a fabricar en Brasil". En principio solo respuestas poco con...Starting at €8.20
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Embraer 1994: from a Dream to a Global Player
Cerquinho, Fábio; Barros, Renato; Sabrià, FredericCase P-1109-EService and Operations ManagementStarting at €8.20
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Singapure National Kidney Foundation
Ribera, JaumeCase P-1090-EService and Operations ManagementThe NKF in Singapore has been very successful in fundraising and supporting its main beneficiaries: patients with kidney diseases. Under the leadership of its CEO it has achieved excellent levels in the areas of fundraising, marketing, patient care and so on. It has even been able to extend its support to children's diseases. However recent criticisms in the press about a business deal with an insurance company and the high level of reserve funds...Starting at €8.20
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El desarrollo de la función de compra de servicios de salud en la Secretaría de Estado de Salud de Sao Paulo
Vicente R.; García Prat, AntoniCase P-1041Service and Operations ManagementTras una primera etapa de implementación de una solución novedosa para conseguir poner en marcha un conjunto de hospitales en un entorno de restricciones de contratación de personal (realizado a través de unas nuevas entidades jurídicas dentro del marco de las Entidades Filantrópicas), el Secretario de Estado de Salud se cuestiona cómo resolver los nuevos problemas creados: la necesidad de homogeneizar la contratación de las Organizaciones Social...Starting at €8.20