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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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IESE Insight. Número 11. Cuarto trimestre 2011
IESE InsightMagazine REV-25Economics, Entrepreneurship, Information Technologies, Innovation and Change, Leadership and People Management, Service and Operations Management, StrategyExisten mejores caminos para gestionar la carrera profesional que los que hemos seguido hasta ahora. Douglas T. Hall y Elana R. Feldman (Universidad de Boston) animan a las empresas a que ayuden a los empleados a alcanzar sus sueños y encuentren un significado a su vida personal y profesional. La profesora del IESE Mireia Las Heras describe varios recursos con los que impulsar el desarrollo profesional y personal en nuestras empresas: flexibilida...Starting at €22.00
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El Servicio de Bienestar Social en Malterías Nacional S.A. (A)
Mies, R.Case ESE-DP-C-ES-05-002AStrategyJuan Andrés Mercado, Gerente de Recursos Humanos de Malterías Nacional S.A., debe tomar la decisión de asumir la quiebra del Servicio de Bienestar Social, creado por la empresa y administrado en conjunto con el sindicato, o hacer cambios profundos en su gestión. El caso detalla el proceso de negociación con el sindicato, que se opone a los cambios y exige una pronta solución.Starting at €8.20
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El Servicio de Bienestar Social en Malterías Nacional S.A. (B)
Mies, R.Case ESE-DP-C-ES-05-002BStrategyJuan Andrés Mercado ve una oportunidad en la flexibilidad que muestra el sindicato y realiza una propuesta de trabajo. Se enfrenta ahora a la votación de esta propuesta que definirá el camino a seguir.Starting at €5.74
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El Servicio de Bienestar Social en Malterías Nacional S.A. (C)
Mies, R.Case ESE-DP-C-ES-05-002CStrategyA pesar de todos los pronósticos la sorpresa fue mayor: en la primera votación el sindicato acordó mantener el antiguo sistema. Juan Andrés Mercado se ve obligado a solicitar una nueva votación lo antes posible.Starting at €5.74
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WholeMeaning Inc. - Making your Strategic Bet
CROUTHAMEL, MICHELLE; DIAZ-MOLINA, IVAN; Sorich, DavidCase ESE-ES-C-ES-20-363-EStrategyThe case describes a technology start-up and its difficulties to define a product and a successful business model. It describes the struggle the founders went through in trying to harness the unlimited applications of NLP into a specific product.Starting at €8.20
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Scoot: Singapore Airlines’ Low-Cost Carrier Strategy
Carroll, Glenn; Sørensen, Jesper; Schifrin, DebraCase SGSB-SM321-EStrategyIn December 2019, Scoot, the low-cost carrier (LCC) launched by Singapore Airlines Limited in 2011, had successfully established itself in the Asian market, having flown over 65 million passengers to 68 destinations with a fleet of 48 aircraft. Scoot accounted for 14 percent of seat capacity in Singapore, and 43 percent of LCC capacity out of the country. In 2016, SIA fully acquired and integrated the local LCC Tigerair into Scoot. Scoot’s gr...Starting at €8.20
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Almacenes París (A)
Aznarez, J.Case ESE-DF-C-ES-06-007AStrategyEn agosto de 2004, un consorcio de empresas financieras chilenas lideradas por Quiñenco analiza la posibilidad de entrar en el negocio del retail. Una de las empresas que mostraba atractivos para ser adquirida era Almacenes Paris, actualmente en manos de la familia fundadora, y debían tomar una decisión. El caso ilustra un proceso de valorización por múltiplos y las oportunidades de sinergias que existen por parte del consorcio comprador.En agost...Starting at €8.20
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Fukushima Daiichi Nuclear Power Station (NPS)
Kase, Kimio; Nonaka, Ikujiro; Independent Investigation CommissioCase SM-1579-EDecision Analysis, Knowledge and Communication, StrategyThe questions may largely fall into two categories: (1) Did Japan or PM Kan and his team cope well with the crisis (i.e., questions regarding efficiency and effectiveness)? And, perhaps more importantly, (2) Have lessons been learned that would help Japan prepare for other natural or man-made catastrophes (i.e., questions regarding learning and knowledge-creation)?Starting at €8.20
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DBS Bank Ltd.: How to Accelerate Digitalization
Ning Su; R. ChandrasekharCase IVEY-W25312-EInformation Technologies, StrategyIn June 2020, the head of Customer Centre at DBS Bank Ltd. (DBS), the largest commercial bank in Singapore, was wondering how to leverage the bank’s current success in digitalization to create a competitive advantage. As a business leader, she was facing major decision points. How could she increase awareness of the bank’s digital assets among existing customers? How could she further digitalize the customer centre? In addition, the COVID-19 glob...Starting at €8.20