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InterfaceRAISE: Sustainability Consulting, Teaching Note
Toffel, Michael W.; Eccles, Robert G.Teaching Note HBS-612049-EService and Operations ManagementTeaching Note for 611-069.Starting at €0.00
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King & Miranda: El proyecto Olivetti
Munoz-Seca, Beatriz; Suárez-Cantón N.Case P-814Service and Operations ManagementLa concepción del diseño de un nuevo teclado realizada por dos diseñadores afincados en Italia, trabajando conjuntamente con la empresa Olivetti. El nuevo teclado significaba la ruptura, por un lado, con la forma de utilización tradicional del usuario y, por otro, con la estructura de producción de la empresa. El diseño final surgió, no en base a una necesidad detectada, sino a un análisis y estudio profundo de las razones sociales y técnicas que...Starting at €8.20
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Lamborghini
Díaz, Francisco; Nueno, PedroCase P-821Service and Operations ManagementRecientemente adquirida por Chrysler, Lamborghini tiene problemas relacionados con el desarrollo de producto. El director general de la empresa se plantea la posibilidad de contratar los servicios de una consultora para implantar una metodología de «time-to-market». El equipo directivo se muestra reacio a la entrada de dicha consultora. (Also available in English).Starting at €8.20
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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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Fiore di Zucca
Serrano, Alejandro; Calvo, EduardCase P-1183-EService and Operations ManagementFiore di Zucca was one of Italy's leading producers of bags of ready-to-eat precooked vegetables. Francesco Ferrati, the chief operating officer, reviewed the results of a new policy of producing goods without waiting to receive orders from customers. He was satisfied with the improvement in customer response time. However, the inventory had expanded so much that one of the warehouses of finished products had almost come to a standstill twice due...Starting at €8.20
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Conad, "Persone Oltre Le Cose"
Audicana Arcas, Julio; Rodríguez Bouzo, S.Case IIST-PI-170Service and Operations ManagementConad, ha doblado su facturación en los últimos 10 años. Es la segunda cadena de distribución de productos de gran consumo en Italia, con una cuota de mercado del 12% y la primera en el formato supermercado. Aglutina a más de 2.700 socios detallistas repartidos por todo el país y que pertenecen a siete cooperativas diferentes. El liderazgo del retail italiano parece al alcance de la mano de CONAD. Ejercicio tras ejercicio, arañan cuota al líder. ...Starting at €8.20
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InterfaceRAISE: Sustainability Consulting
Toffel, Michael W.; Eccles, Robert G.; Taylor, CaseyCase HBS-611069-EService and Operations ManagementInterfaceRAISE is a sustainability management consulting firm created to leverage the capabilities of its parent company Interface Inc., a carpet manufacturer recognized as a global leader in corporate environmental sustainability. This case illustrates the challenges of turning an internal capability into a client facing revenue stream. This is made especially difficult by the fact that the parent company is a manufacturing firm and InterfaceR...Starting at €8.20
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Lamborghini
Díaz, Francisco; Nueno, PedroCase P-821-EService and Operations ManagementStarting at €8.20
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Ruffini Plásticos, S.A. (A)
Bohnsen, B.; Dionis, LorenzoCase P-978Service and Operations ManagementUna empresa en el sector de los plásticos es comprada por una multinacional. 10 años después la compra el grupo directivo. El caso explica el negocio de la empresa y toda la historia hasta la compra de los directivos. La empresa tiene una cultura especial que viene del fundador. Esta cultura, junto con las personas son muy importante para entender las implicaciones del MBO en la empresa.Starting at €8.20
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Grenarello Gardens Preservation Foundation
de Santiago, RafaelCase AD-327-EAccounting and Control, Finance, Service and Operations ManagementThe case describes the recent creation of an Italian foundation whose mission is to foster and promote the preservation of historic gardens and parks. When the manager is asked to brief the City Council about the foundation¿s financial situation, he creates a tool to generate the financial reports simplifying the accounting process to a minimum. The case is meant to exploit the power of Microsoft Excel PivotTables and advanced Excel functions.Starting at €8.20