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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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Upcycling in the Circular Economy: The Novetex Upcycling Spinning Mill in Hong Kong
Lee, Hau; Keh, Edwin; Tang, Christopher S.Case SGSB-GS93-EService and Operations ManagementNovetex, one of the world’s largest single-site spinners, was celebrating the opening of its new spinning mill in 2018. The Hong Kong-based company had spent four decades expanding its operations, and its main factory was in Zhuhai, in southern China. But this new facility would be in Hong Kong, and would produce yarn from waste material in Hong Kong’s textile and apparel industry. This case looks at Novetex’s commitment to environmental sustain...Starting at €8.20
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Flotel Orellana
Riverola, JosepCase P-928Service and Operations ManagementEl caso muestra las operaciones que tienen lugar durante la explotación del Flotel Orellana, un barco-hotel que opera en la selva amazónica. Permite analizar la relación entre la estructura de las operaciones y el entorno en el que se producen.Starting at €8.20
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El Seguro Social Campesino en Ecuador
Cárdenas M.; Sánchez, Loppacher J.Case P-1030Service and Operations ManagementEl Seguro Campesino en Ecuador presenta un interesante ejemplo de enfoque de subsidio de demanda para mejorar la cobertura médica para los pobres y las poblaciones rurales. El caso describe el desarrollo de este esquema en Ecuador y presenta el principal problema que queda aún por resolver una vez el sistema se desarrolle: la falta de oferta. El Ministerio debe afrontarlo, y en este caso se presentan varias alternativas. Uno de los principales ro...Starting at €8.20
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Rural social security in Ecuador
Cárdenas M.; Sánchez, Loppacher J.Case P-1030-EService and Operations ManagementThe Rural Social Security Plan in Ecuador is an interesting example of a demand subsidy approach to achieving better medical coverage in poor and remote rural populations. The case describes how this scheme was developed in Ecuador and the main problem that remains once that the system is in place: the lack of health care providers. The ministry needs to address this problem, and several alternatives are outlined in the case. One of the health mi...Starting at €8.20
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Formvac A/S
Munoz-Seca, Beatriz; Tryggestad, S.Case P-848Service and Operations ManagementFormvac es una pequeña empresa en Noruega. Producen «backpacks» y termos que contienen líquidos para consumo humano. Una compañía británica quiere incluir el producto en su catálogo. Para conseguirlo, Formvac debe cumplir las normas ISO9000. El caso trata el dilema del director general. (Also available in English).Starting at €8.20
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Peterson Sarpsborg: División de expositores
Henriksen T.; Munoz-Seca, BeatrizCase P-838Service and Operations ManagementLa compañía diseña y fabrica expositores de punto de venta (PDV) en cartón ondulado para publicidad interna. Para aumentar el flujo de información, instala un sistema del plan de material requerido. Se entrevista a personas de la organización sobre sus expectativas y se describe el proceso de producción.Starting at €8.20
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Li & Fung 2006
McFarlan, F. Warren; Kirby, William C.; Manty, Tracy YuenCase HBS-307077-EService and Operations ManagementDescribes the opportunities and strategy facing one of the most innovative global supply-chain companies, and the strategy it has chosen to deal with the expanding demand for its services. Li & Fung links thousands of factories in India, China, and elsewhere to nearly a thousand large retailers, primarily in the U.S. and Europe. It basically does the supply-chain job faster and more accurately with the aid of a sophisticated information system th...Starting at €8.20
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CUHK Medical Centre: Establishing a Logistics Services System
Waiman Cheung, Hong Fung, Hugh Thomas, Keith Chi Ho WongCase IVEY-W25013-EInformation Technologies, Service and Operations ManagementThe chief executive officer (CEO) of the soon-to-be completed CUHK Medical Centre Ltd. (CUMC) in Hong Kong must make a decision regarding health care logistics services. The hospital’s tender board is scheduled to meet in June 2019, and the CEO must recomStarting at €8.20
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Flotel Orellana
Riverola, JosepCase P-928-EService and Operations ManagementThe case describes the operations involved in running the Flotel Orellana, a floating hotel operating in the Amazon jungle. It allows for analysis of the relationship between the structure of operations and the environment in which they take place.Starting at €8.20