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Programa de Administración Compartida y los Comités Locales de Administración de la Salud (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010Service and Operations ManagementDurante los últimos años se ha estado desarrollando e implantando a nivel nacional los CLAS: organizaciones comunitarias sin fines de lucro constituidas para participar y cogestionar establecimientos sanitarios para el cuidado primario del Ministerio de Salud. El caso describe aspectos de la reforma de salud peruana relacionados principalmente con este esquema de gestión compartida que cubre hoy casi el 20% de la planta sanitaria pública. Se trat...Starting at €8.20
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Formvac A/S
Munoz-Seca, Beatriz; Tryggestad, S.Case P-848Service and Operations ManagementFormvac es una pequeña empresa en Noruega. Producen «backpacks» y termos que contienen líquidos para consumo humano. Una compañía británica quiere incluir el producto en su catálogo. Para conseguirlo, Formvac debe cumplir las normas ISO9000. El caso trata el dilema del director general. (Also available in English).Starting at €8.20
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Peterson Sarpsborg: División de expositores
Henriksen T.; Munoz-Seca, BeatrizCase P-838Service and Operations ManagementLa compañía diseña y fabrica expositores de punto de venta (PDV) en cartón ondulado para publicidad interna. Para aumentar el flujo de información, instala un sistema del plan de material requerido. Se entrevista a personas de la organización sobre sus expectativas y se describe el proceso de producción.Starting at €8.20
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Human-Centered Service Design (Spanish version)
Buell, Ryan W.; Otazo, AndrewCase HBS-617S03Service and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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Modern Agricultural Farm: Budgeting for Control
Muntazar Bashir AhmedCase IVEY-9B13B025-EAccounting and Control, Service and Operations Management, StrategyIn May 2011, the managing partner of the Modern Agricultural Farm in rural Pakistan was reviewing the set of performance reports for the previous month sent by the farm accountant. These reports had been designed by a management analysis and research consultant to convert the farm system to that used by the head office of the Alamgir Group of businesses, of which the farm was a part. There were two concerns: how to handle the fluctuations in the ...Starting at €8.20
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Unique - Yanbal (A)
Pancorvo, Jorge; Cuneo, SergioCase PAD-P-C-406 ING-EService and Operations ManagementA peruvian company facing regional supply chain challenges within the door to door cosmetics industryStarting at €8.20
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IDEO: Human-Centered Service Design
Buell, Ryan W.; Otazo, AndrewCase HBS-615022-EService and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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The shared administration program and local health administration associations (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010-EService and Operations ManagementIn recent years, CLASs have undergone a process of nationwide growth and deployment in Peru. CLASs are community-based, non-profit organizations formed to co-manage the Ministry of Health's primary care centers. The case describes aspects of the Peruvian health reforms, concentrating on this shared management arrangement, which today covers almost 20% of the public health system. Organizational, administrative, operational and implementation issu...Starting at €8.20
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Borregaard Fine Chemicals - BFC
Svendsen J. E.; Nueno, PedroCase P-918Service and Operations ManagementEl gerente de la división de productos de química fina de una importante compañía noruega se plantea cómo revitalizar la creatividad de su unidad. La división que tuvo éxitos en innovaciones originales en el pasado se ha convertido en una empresa que va a remolque de sus clientes. El gerente entrevista a varios directivos que fueron clave en el pasado tratando de reconstruir lo que aparentemente fue una cultura estimuladora de la innovación....Starting at €8.20
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Donald Dies and Gladstone
Henriksen T.; Munoz-Seca, BeatrizCase P-840-EService and Operations ManagementStarting at €8.20