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IDEO: Human-Centered Service Design
Buell, Ryan W.; Otazo, AndrewCase HBS-615022-EService and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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Assembling Smartphones: Takt Time Cycle Time
Shih, Willy; Bernstein, Ethan S.Case HBS-611012-EService and Operations ManagementTo maximize their effectiveness, color cases should be printed in color. The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students an opportunity to discuss the context of a manufacturing process choice, and then examine actual production numbers that resulted from a series of choices. While there isn't a traditional case issue, the discussion should focus...Starting at €8.20
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Assembling Smartphones: Takt Time Cycle Time, Teaching Note
Shih, WillyTeaching Note HBS-611013-EService and Operations ManagementTeaching Note for 611012.Starting at €0.00
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Amyris Biotechnologies: Commercializing Biofuel
Pisano, Gary P.; Wagonfeld, Alison BerkleyCase HBS-610031-EService and Operations ManagementIn 2009, Amyris Biotechnologies was building a plant in Brazil that used synthetic biology to convert sugarcane into both renewable fuels and renewable chemicals. The Amyris' marketing team was investigating the commercial interest for both types of products, while the research and development team and the operations group were building processes that could accommodate both as well. CEO John Melo hoped to have commercial product available in 2011...Starting at €8.20
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Peterson Sarpsborg: Display Division
Henriksen T.; Munoz-Seca, BeatrizCase P-838-EService and Operations ManagementThe company makes point-of-purchase displays for in-store advertising. In order to speed up the flow of information, they install an MRP (materials requirement planning) system. People in the organisation are interviewed about their expectations. The production process is described.Starting at €8.20
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Donald Dies and Gladstone
Henriksen T.; Munoz-Seca, BeatrizCase P-840-EService and Operations ManagementStarting at €8.20
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El Hospital de San Miguel Arcángel
Bitrán, Ricardo; Vergara, Carles; Má C.; Sánchez, Loppacher J.Case P-1045Service and Operations ManagementEl caso describe la experiencia de un hospital público en Panamá para resolver dos de las más importantes debilidades de los sistemas de salud: la poca coordinación de inversión entre el Ministerio de Salud y los hospitales de seguro social, y el divorcio entre presupuesto y resultados. El enfoque involucra el financiamiento de hospitales compartida por las dos instituciones y el nexo del presupuesto de hospitales con la cantidad y calidad de l...Starting at €8.20
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Formvac A/S
Munoz-Seca, Beatriz; Tryggestad, S.Case P-848-EService and Operations ManagementStarting at €8.20
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Borregaard Fine Chemicals - BFC
Svendsen J. E.; Nueno, PedroCase P-918-EService and Operations ManagementStarting at €8.20
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AIN-C Integrated Childcare: Improving Health and Nutrition at the Community Level
McGuire, Judit; Villalobos, Celia; Rosenmöller, MagdaCase P-1007-EService and Operations ManagementThe case describes a community health promotion program, AIN-C (Integrated Child Care) that has been very successful in reducing child malnutrition, which is the main factor behind high infant mortality in Honduras. The program's success is attributable to its simple, well thought-out operational design and the strong motivation of volunteers at community level. The ministry of health wants to extend the AIN-C program throughout the country and i...Starting at €8.20