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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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La Esmeralda
Ruiz González, CarlosCase IPADE-DG 06 C 05-EService and Operations ManagementEl caso narra la historia de Juan Antonio García, abogado de profesión que, por razones coyunturales, se tiene que hacer cargo de un negocio de cultivo de tomate en Sinaloa. Se explica el desarrollo del cultivo del tomate en la región y cómo Juan Antonio se va incorporando al negocio. Primero lo va conociendo, haciendo preguntas, observando con atención, antes de formular una estrategia, que va ejecutando con voluntad y precisión. El caso muestra...Starting at €8.20
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Volaris: Low Cost, High Value in Operations
Gómez Nava, RafaelCase IPADE-P 08 eC 01-EService and Operations ManagementVolaris began operations on March 13th, 2006 (the result of an agreement between four partners: TACA, Discovery Americas I, Inbursa and Televisa). It defines itself as a highly efficient airline, with the goal of offering its clients the best travel experience at a just price. the goal of offering its clients the best travel experience at a just price. The origin of Volaris was based on the identification of a market with high potential and in a ...Starting at €8.20
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Surgikos, S.A. de C.V. (A)
Llano Irusta, Miguel AngelCase IPADE-P-529A-E-EService and Operations ManagementEl caso trata de una empresa de Johnson & Johnson dedicada a la fabricación de sábanas y batas quirúrgicas desechables, y otros productos para quirófano. Esta empresa opera bajo el esquema maquiladoraStarting at €8.20
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Assembling Smartphones: Takt Time Cycle Time
Shih, Willy; Bernstein, Ethan S.Case HBS-611012-EService and Operations ManagementTo maximize their effectiveness, color cases should be printed in color. The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students an opportunity to discuss the context of a manufacturing process choice, and then examine actual production numbers that resulted from a series of choices. While there isn't a traditional case issue, the discussion should focus...Starting at €8.20
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Assembling Smartphones: Takt Time Cycle Time, Teaching Note
Shih, WillyTeaching Note HBS-611013-EService and Operations ManagementTeaching Note for 611012.Starting at €0.00
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The Mexican Social Security Institute - Towards deconcentration of health service providers
Jané E.; Ribera, JaumeCase P-1044-EService and Operations ManagementThree years ago, the Mexican Social Security Institute (IMSS), a highly centralized and hierarchical organization, started to devolve powers to its service units, grouped in decentrally managed medical areas (AMGDs). It was a slow process until a project was set up to create the necessary tools to administer the new decentralized system. Dr. Martín is the head of one of the new medical areas. He and his bosses have made the necessary changes to ...Starting at €8.20
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Supply Chain Management at International Automotive
Katrin Haarer; Nahide Hannane; Leonardo Zapata-Flores; Joo Y. JungCase IVEY-9B11D013-EService and Operations Management, StrategyIn 2008, International Automotive Company (IAC), a German manufacturer of automotive parts, acquired a plant in Reynosa, Mexico. This plant produced various types of motors for power windows, heating, ventilating, air conditioning, and wipers. At the time of acquisition, the plant was showing record losses. Because the acquisition was internally financed, it was crucial to make the plant profitable quickly. After conducting a deep analysis, the c...Starting at €8.20
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Health Service Expansion and Development among the Uninsured Poor Population
Lee, Gabriel Manuel; Ribera, Jaume; Rosenmöller, MagdaCase P-1008-EService and Operations ManagementThis case describes the development of the PAC - Coverage Extension Program, from its creation in 1994 to the beginning of 2000. The PAC has managed to provide almost universal coverage for the population living in small, remote rural communities. The case describes the situation in 1994, the alternatives that were open to the ministry and the features of the program designed. It also discusses its operational development, reviews the actions tha...Starting at €8.20
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The Offshoring of America
Vietor, Richard H.K.; Rivkin, Jan W.; Seminerio, JulianaCase HBS-708030-EService and Operations ManagementThe movement from jobs in the United States to developing countries, in a process known as offshoring, has become quite a controversial topic. Managers not only need to decide which activities, if any, to move offshore, but where to move them. This case describes the nature of offshoring and its effect on developing countries.Starting at €8.20