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Telkom South Africa: Business Model Innovation in a Changing Industry
Albert Wöcke; Morris MthombeniCase IVEY-W25729-EInformation Technologies, StrategyIn May 2021, the chief executive officer of Telkom SA SOC Limited (Telkom) in South Africa was facing a dilemma. Fifth generation (5G) technology was about to be introduced to the country’s communications industry. While Telkom had fared well during the COVID-19 global pandemic, even managing to gain market share from its much larger competitors, the anticipated release of additional coverage spectrum for the new 5G technology was going to put pr...Starting at €8.20