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IDEO: Human-Centered Service Design, Teaching Note
Buell, Ryan W.Teaching Note HBS-616038-EService and Operations ManagementThe case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape, a team of IDEO designers have been hired by Cineplanet, the leading movie cinema chain in Peru, to reinvent the movie-going experience for Peruvians. Cineplanet wishes to better al...Starting at €0.00
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Human-Centered Service Design (Spanish version)
Buell, Ryan W.; Otazo, AndrewCase HBS-617S03Service and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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Fastjet: Strategy and Expansion
Nicole R.D. Haggerty; James Spillane; Jocelyn Carabott; Cheryl Mok; Nicole WiebeCase IVEY-9B18D018-EEntrepreneurship, Service and Operations Management, StrategyIn 2012, Fastjet acquired Fly540, a low-cost airline with operations in Tanzania, Kenya, Angola, and Ghana, and began operating as a low-cost carrier with the goal to become the most successful pan-African low-cost airline. Since starting operations, FastStarting at €8.20
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Programa de Administración Compartida y los Comités Locales de Administración de la Salud (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010Service and Operations ManagementDurante los últimos años se ha estado desarrollando e implantando a nivel nacional los CLAS: organizaciones comunitarias sin fines de lucro constituidas para participar y cogestionar establecimientos sanitarios para el cuidado primario del Ministerio de Salud. El caso describe aspectos de la reforma de salud peruana relacionados principalmente con este esquema de gestión compartida que cubre hoy casi el 20% de la planta sanitaria pública. Se trat...Starting at €8.20
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IDEO: Human-Centered Service Design
Buell, Ryan W.; Otazo, AndrewCase HBS-615022-EService and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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The shared administration program and local health administration associations (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010-EService and Operations ManagementIn recent years, CLASs have undergone a process of nationwide growth and deployment in Peru. CLASs are community-based, non-profit organizations formed to co-manage the Ministry of Health's primary care centers. The case describes aspects of the Peruvian health reforms, concentrating on this shared management arrangement, which today covers almost 20% of the public health system. Organizational, administrative, operational and implementation issu...Starting at €8.20
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Bella Springs
Nicole R.D. Haggerty; Francis Ayensu; Jesse Brame; Chris Lau; Gerry LiCase IVEY-9B13D009-EEntrepreneurship, Service and Operations Management, StrategyThe founder of a water purification, packaging and distribution company in Ghana, Africa, faced some operational issues. Demand has increased for the company’s water sachets, but the founder needed to develop strategies to increase the firm’s current operational capacities to meet this demand. He and the operations manager needed to determine how the company can position itself as a successful high-growth company in a developing and sometimes unc...Starting at €8.20
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Unique - Yanbal (A)
Pancorvo, Jorge; Cuneo, SergioCase PAD-P-C-406 ING-EService and Operations ManagementA peruvian company facing regional supply chain challenges within the door to door cosmetics industryStarting at €8.20
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BYD Company, Ltd., Teaching Note
Huckman, Robert S.Teaching Note HBS-610073-EService and Operations ManagementTeaching Note for [606139].Starting at €0.00
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Duoro Mine
P. Fraser Johnson, Yzah MacalintalCase IVEY-W33560-EService and Operations Management, StrategyManuel Hernandez, mill manager at Duoro Mine (Duoro), located near Arequipa, Peru, was considering options for increasing output to take advantage of a recent spike in commodity prices. It was Wednesday, January 25, 2023, and prices for copper and gold, the main products of Duoro, were trading at historical highs compared to their five-year average. The mine manager had asked Hernandez to make recommendations about increasing production, and Hern...Starting at €8.20