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Trouble at Tessei, Teaching Note
Bernstein, Ethan S.; Buell, Ryan W.Teaching Note HBS-616031-EService and Operations ManagementIn 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. Given previous leaders' failed attempts to fix Tessei's problems with increased managerial monitoring and controls, Yabe seeks a creative approach...Starting at €0.00
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Vodafone Japan (A), (B) and (C) , Teaching Note
Alcacer, JuanTeaching Note HBS-713444-EService and Operations ManagementThe series of three cases is used in Harvard Business School's (HBS) elective course "Competing Globally" as the second case in the first module (Why?: Strategies to create value globally) (See "Competing Globally: Course Note for Instructors", HBS 713-422). The module identifies three general strategies that create value through global operations: deploying, developing, and deepening. The Vodafone Japan cases illustrate the second strategy type:...Starting at €0.00
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Grupo La Doria: Un año después de la adquisición de PA.FI.AL, ¿Cómo seguir creciendo de forma más rentable?. Nota del Instructor
Vidal Romero, A.; Llano Irusta, M. A.Teaching Note IIST-PITN-178Service and Operations ManagementEl Grupo La Doria, principal productor italiano de productos a base de tomate, verduras enlatadas, zumos de frutas y salsas listas para usar, era un importante proveedor de grandes cadenas de supermercados, tanto en Italia como en el extranjero, principalmente en productos de marca propia. La reciente adquisición del Grupo Pa.fi.al -el líder en el mercado italiano de salsas listas para usar con MDD- se creía estratégica y sinérgica ya que ayudarí...Starting at €0.00
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DJ World Conference - Teaching Note
de Santiago, RafaelTeaching Note ADT-40-EDecision Analysis, Information Technologies, Service and Operations ManagementTokyo Music School (TOMS) has prepared some of the best DJs in the world for almost two decades. At the beginning of 2019, the school decided to organize an event that would bring together recent alumni with some of the best DJs in the world. The long-term vision was to make this event grow into a global convention for DJs. A number of world-renown disc jockeys have been invited to discuss and share their personal experiences regarding what it ta...Starting at €0.00