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CFWshops
Friedman, Jared; Mungai, Edward; Rosenmöller, MagdaCase P-1104-EService and Operations ManagementCFWshops is a network of pharmacy franchises in Kenya, managed by the Sustainable Healthcare Foundation (SHF). The parent company of SHF is the Healthstore Foundation based in Minnesota, US. The non-profit HealthStore Foundation (HS) (formerly Sustainable Healthcare Enterprise Foundation) was founded in 1997 by Scott Hillstrom to ¿prevent needless death and illness by improving access to essential medicines in a sustainable way¿. Based on the bas...Starting at €6.75
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Helio Polymer Enterprises
Nicole R.D. Haggerty; Juma Wagoki; Clarke Eaton; Wesley Hunt; Matthew SmartCase IVEY-9B14D002-EEntrepreneurship, Service and Operations Management, StrategyHelio Polymer Enterprises, located in Nakuru, Kenya, is a company that manufactures synthetic polymer gunny bags used in the transportation and handling of animal feed. The owner wants to expand her business operations so she can serve more clients. She has three options: to add a night shift, buy a new printing machine or start producing laminate gunny bags for other markets. Before she makes the decision, she must understand her current operati...Starting at €6.75
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Zara: Managing Stores for Fast Fashion
Ton, Zeynep; Corsi, Elena; Dessain, VincentCase HBS-614S07Service and Operations ManagementPablo Isla, the CEO of Zara, wanted to improve operational efficiencies in managing its store network. In particular, he wanted to improve labor productivity at the stores. He considered outsourcing certain store operations to third parties, changing the way store managers were compensated, and creating formal operating procedures for store operations. But he knew he had to be careful. Could an emphasis on improving labor productivity hurt other ...Starting at €6.75
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Plaza, the Logistics Park of Zaragoza
Watson, Noel; Kraiselburd, SantiagoCase HBS-611S10Service and Operations ManagementIn the year 2000, the Government of the Autonomous Community of Arag n, Spain, made public a project for the development of a large-scale logistics park in the outskirts of the city of Zaragoza. With an area of nearly 13 square kilometers, PLAZA (an acronym for Zaragoza Logistics Platform) would be by far the largest logistics park either built or under development in all of Europe. This case illustrates the motivations behind such an undertakin...Starting at €6.75
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Mercadona
Ton, Zeynep; Harrow, SimonCase HBS-610S26Service and Operations ManagementThis case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the Total Quality Model, switching from the industry's traditional high-low pricing to "always low prices" and continuous improvement. These changes called for a well-trained, empowered, a...Starting at €6.75
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Plaza, the Logistics Park of Zaragoza
Watson, Noel; Kraiselburd, SantiagoCase HBS-609113-EService and Operations ManagementIn the year 2000, the Government of the Autonomous Community of Arag n, Spain, made public a project for the development of a large-scale logistics park in the outskirts of the city of Zaragoza. With an area of nearly 13 square kilometers, PLAZA (an acronym for Zaragoza Logistics Platform) would be by far the largest logistics park either built or under development in all of Europe. This case illustrates the motivations behind such an undertakin...Starting at €6.75
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Day Aristotle Went Missing: A Parable
Austin, Robert D.Case HBS-604009-EService and Operations ManagementAristotle disappears during a festival in his honor. The citizens of Athens use various representations of Aristotle to find him. Sets off a discussion of which theories are most realistic, complex, and useful.Starting at €6.75
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Grefusa
Llano Irusta, Miguel Angel; Rodriguez Bouzo, SilviaCase IIST-PI143Service and Operations ManagementStarting at €6.75
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Precocinados Doña Carmen
Garrido Martínez, Enrique; Gómez Del Sol, RaimundoCase IIST-PI115Service and Operations ManagementStarting at €6.75
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Zara: IT for Fast Fashion
McAfee, Andrew; Sjoman, Anders; Dessain, VincentCase HBS-605S17Service and Operations ManagementIn 2003, Zara's CIO must decide whether to upgrade the retailer's IT infrastructure and capabilities. At the time of the case, the company relies on an out-of-date operating system for its store terminals and has no full-time network in place across stores. Despite these limitations, however, Zara's parent company, Inditex, has built an extraordinarily well-performing value chain that is by far the most responsive in the industry. The case descri...Starting at €6.75