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Analysis of letters of complaint - Exercise
Huete, Luis MaríaExercise PE-39-EService and Operations ManagementStarting at €8.20
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Andalucía Aeroespacial (AAe)
Lluch, María; Ribera, JaumeCase P-983-EService and Operations ManagementThe Director of Corporate Development at Andalucía Aeroespacial is considering the company's growth options. AAe is a company operating in the aerospace industry, with a headquarters and central services, but no manufacturing capability of its own. Together with its manufacturing partners, mostly small firms with workshops employing up to 50 people and the regional government of Andalusia via its industrial promotion agency, it was a company with...Starting at €8.20
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Puente Aéreo Iberia - Exercise
Ribera, JaumeExercise PE-30-EService and Operations ManagementGiven the schedule of the Iberia Air Shuttle between Barcelona and Madrid, it is required to compute the number of planes needed to run the operation. Under the alternative of one of the planes being unavailable on a given day, the students are required to reassign the remaining planes to achieve the «best possible» service.Starting at €8.20
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Puig Doria Microcasting Process
Ribera, Jaume; Rosenmöller, MagdaCase P-824-EService and Operations ManagementPuig Doria is a well-known jeweler in Barcelona. The case presents the process of jewelry design, manufacturing and sales. In some pieces where large productions are expected, the microcasting process can be used. The case describes the different manufacturing phases and allows for a computation of the process, basic characteristics: throughput time, capacity, bottlenecks, etc.Starting at €8.20
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Agustín Rivero
Rivero A.; García Prat, AntoniCase P-1031-EService and Operations ManagementThe case describes an attempt to evaluate and adapt the DRG (Diagnosis Related Group) system of patient classification to Spain, so that it could be used as a budgetary and financial tool in the national health system. The health ministry, through its interterritorial committee, conducted a study to determine whether DRGs, once adapted to the Spanish health care system, could be used not only as a benchmark for the state but also as the basis for...Starting at €8.20
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King & Miranda: El proyecto Olivetti
Munoz-Seca, Beatriz; Suárez-Cantón N.Case P-814Service and Operations ManagementLa concepción del diseño de un nuevo teclado realizada por dos diseñadores afincados en Italia, trabajando conjuntamente con la empresa Olivetti. El nuevo teclado significaba la ruptura, por un lado, con la forma de utilización tradicional del usuario y, por otro, con la estructura de producción de la empresa. El diseño final surgió, no en base a una necesidad detectada, sino a un análisis y estudio profundo de las razones sociales y técnicas que...Starting at €8.20
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Comentarios al sector de la automoción y su respuesta empresarial ante la crisis de los noventa
Dionis, Lorenzo; Moreno, Francisco JavierTechnical Note PN-359Service and Operations ManagementEsta nota técnica nos expone los distintos desequilibrios acontecidos en el sector de la automoción durante el trienio 1990-1993, y las medidas más características que han adoptado las empresas del sector para hacer frente a la crisis.Starting at €8.20
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Language Exchange Club (LEC)
Baucells Alibés, Manel; de Santiago, Rafael; Malagrida, SergioCase AD-320-EService and Operations ManagementThe case deals with assigning people to jobs. It focuses particularly on how to streamline team creation as effectively as possible. Although the case deals specifically with forming groups in one of IESE's clubs, the methodology may be easily applied to any other type of team.Starting at €8.20
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Ceselsa. El radar 3D de vigilancia aérea
Riverola, Josep; Suárez-Cantón N.Case P-786Service and Operations ManagementDesarrollo de un radar de tres dimensiones encargado por el Ministerio de Defensa. Hecho en su totalidad con la participación de empresas y tecnología española. Problemas para su comercialización.Starting at €8.20