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Helio Polymer Enterprises
Nicole R.D. Haggerty; Juma Wagoki; Clarke Eaton; Wesley Hunt; Matthew SmartCase IVEY-9B14D002-EEntrepreneurship, Service and Operations Management, StrategyHelio Polymer Enterprises, located in Nakuru, Kenya, is a company that manufactures synthetic polymer gunny bags used in the transportation and handling of animal feed. The owner wants to expand her business operations so she can serve more clients. She has three options: to add a night shift, buy a new printing machine or start producing laminate gunny bags for other markets. Before she makes the decision, she must understand her current operati...Starting at €8.20
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Donatus Pharmacy: Personnel Scheduling with Employee Preferences
Christoph Haehling von Lanzenauer; Olaf PohlCase IVEY-9B18D022-EService and Operations Management, StrategyIn March 2017, a pharmacy in Berlin encountered a personnel scheduling problem. The pharmacy’s key activity was serving customers in-store with ready-made medication. These services had to be offered during regular opening hours, on occasional Sundays, anStarting at €8.20
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Necesidades operativas de fondos en Henkel
Mitchell, Jordan; Rahnema Alavi, Ahmad; Sachon, MarcCase F-810Finance, Service and Operations ManagementEste caso explica la iniciativa de Henkel de reducir sus necesidades operativas de fondos (NOF). El documento puede utilizarse tanto en una clase de finanzas como en una de gestión de la cadena de suministro para ilustrar las NOF, pero también para ilustrar la relación entre las nociones estratégicas y financieras de las mismas y la eficiencia operativa de la cadena de suministro.Starting at €8.20
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EOS: Growing the Business of Additive Manufacturing (AM)
Sachon, Marc; Sastre Boquet, IsaacCase P-1160-EInnovation and Change, Service and Operations Management, StrategyEOS has been a forerunner in the field of additive manufacturing (also called 3D printing) since it was founded in 1989. This technology promises to revolutionize manufacturing and, in the late 2010s, it is on the verge of becoming a viable manufacturing technology, providing game-changing advantages in many fields. EOS wants to be part of the growth of AM and wishes to become a facilitator of it. How can it grow the company to meet increased dem...Starting at €8.20
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Media Markt: ¿un modelo exitoso para el siglo XXI
Sachon, Marc; Laux, EricCase P-1118Decision Analysis, Service and Operations ManagementEste caso describe la historia y el modelo de negocio de Media Markt, una empresa integrada en Media-Saturn-Holding (MSH), que a su vez forma parte del grupo alemán Metro. Media Markt aporta la mayor parte de los 20.000 millones de euros en ventas de MSH, el grupo que lidera sobradamente el sector minorista de electrónica de consumo en Europa. A nivel mundial, solo la estadounidense Best Buy supera en ventas a MSH. El texto aporta detalles del mo...Starting at €8.20
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Aeropuerto Berlin Brandenburg International
Teworte, Victoria; Martínez de Albéniz, VictorCase P-1142Innovation and Change, Service and Operations Management, StrategyJusto después de la reunificación alemana de 1990, se prepararon planes para crear un nuevo único aeropuerto para concentrar todo el tráfico de la nueva capital Berlín. 25 años más tarde, el aeropuerto internacional Berlín Brandenburgo (BER) aún no estaba operativo. El proyecto acumulaba errores y había presenciado ya cuatro retrasos, debidos principalmente al sistema de detección de incendios. A finales de diciembre de 2014, el consejo superviso...Starting at €8.20
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Enbos
Bol, J.; Ribera, JaumeCase P-1060-EService and Operations ManagementEnbos was the successor to a state-owned Dutch energy company that was partly privatized in 1994, although the state continued to control energy prices and the geographic market to which it could be supplied. From 2003 the energy sector would be wholly privatized and companies would have to compete for customers. The leader of the software implementation and development project at Enbos organizes and supervises the team whose job is to deal with ...Starting at €8.20
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Rocket Roaster: Is there business outside the internet
Sachon, MarcCase P-1159-EEntrepreneurship, Service and Operations ManagementThe case describes the business model of a food truck service that operates 16 vans from its headquarters in and around the German city of Frankfurt. The protagonist of the case needs to assess whether the company is a good acquisition prospect or if he should follow the current trend of investing in a company with a digital business model. The company's operations are described in detail, basic financials are provided and alternative future grow...Starting at €8.20
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Inventory-Driven Costs (Spanish version)
Callioni, Gianpaolo; De Montgros, Xavier; Slagmulder, Regine; Van Wassenhove, Luk N.; Wright, LindaArticle HBS-R0503JService and Operations Managementcomponent devaluation costs for components still held in production; price protection costs incurred when product prices drop on goods distributors still have on their shelves; product return costs that have to be absorbed when distributors return and receive refunds on overstock items; and obsolescence costs for products still unsold when new models are introduced. By developing metrics to track those costs in a consistent way throughout the PC...Starting at €8.20
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Siemens ShareNet: Building a Knowledge Network (Spanish Version)
MacCormack, Alan; Herman, Kerry; Voelpel, SvenCase HBS-609S05Service and Operations ManagementDescribe el desarrollo de Sharenet, un innovador sistema de gestión del conocimiento utilizado por una división de Siemens. Sharenet intentos para capturar el conocimiento y la experiencia de muchos de ventas y de marketing unidades dispersas de Siemens en todo el mundo, por lo que es accesible a todos. Sharenet hasta la fecha ha sido financiado como una iniciativa corporativa, libre para todos los que lo utilizan. Pero a medida que el mercado de...Starting at €8.20