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    1. Stonehaven, Inc.

      Bowen, H. Kent; Jaikumar, Ramchandran
      Case HBS-696048-E
      Service and Operations Management
      Stonehaven is a disguised version of a shoe factory located in Central Europe that must respond quickly to mix and volume changes for the U.S.-based company. Shoemaking involves several distinctly different processes, which must be designed and managed in a way to give high performance (lead time, cost, productivity).

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    2. Coopers & Lybrand in Hungary (B)

      Loveman, Gary W.; Hallowell, Roger
      Case HBS-692113-E
      Service and Operations Management
      Coopers & Lybrand open an office in Hungary.

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    3. Warsaw Marriott: New Competition for Warsaw's Marriott Hotel

      Loveman, Gary W.; Kotchen, David T.
      Case HBS-693024-E
      Service and Operations Management
      A very successful luxury hotel in Warsaw, Poland is faced with its first serious competition as new luxury hotels enter the Warsaw market. The case raises the general issue of how to sustain a competitive advantage in an international service business. A variety of strategic and organizational options are available and students must consider which are most appropriate given detailed information about the market.

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    4. Coopers & Lybrand in Hungary (C)

      Loveman, Gary W.; Hallowell, Roger
      Case HBS-692114-E
      Service and Operations Management
      Coopers & Lybrand open an office in Hungary.

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    5. Coopers & Lybrand in Hungary (A)

      Loveman, Gary W.; Hallowell, Roger
      Case HBS-692112-E
      Service and Operations Management
      Multinational professional services firm Coopers & Lybrand has decided to enter the Hungarian market and weighs its strategic options in light of the environment in which it will operate and its resources.

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    6. Flex Hungary: Launching Production (A)

      Shih, Willy
      Case HBS-618002-E
      Service and Operations Management
      This case examines design choices in the construction of flow lines. Flow lines are a popular way of arranging production because they are simple and inherently efficient. Equipment or workstations are arranged according to the sequence of steps in which a product is made. Each step consists of a set of tasks that individually are minimum rational work elements. These are combined to form the work assignment associated with the step. The work fol...

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    7. CFWshops

      Friedman, Jared; Mungai, Edward; Rosenmöller, Magda
      Case P-1104-E
      Service and Operations Management
      CFWshops is a network of pharmacy franchises in Kenya, managed by the Sustainable Healthcare Foundation (SHF). The parent company of SHF is the Healthstore Foundation based in Minnesota, US. The non-profit HealthStore Foundation (HS) (formerly Sustainable Healthcare Enterprise Foundation) was founded in 1997 by Scott Hillstrom to ¿prevent needless death and illness by improving access to essential medicines in a sustainable way¿. Based on the bas...

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    8. Mestska Nemocnice V Litomerice

      Ribera, Jaume; Rosenmöller, Magda
      Case P-825-E
      Service and Operations Management

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    9. Graphisoft

      Pistrui J.; Roure, Joan
      Case P-932-E
      Service and Operations Management
      Graphisoft is a Hungarian based technology company that develops, markets and supports advanced 3D computer aided design (CAD) software for the architecture, engineering and construction (AEC) industries. Their leading product -ArchiCAD®- is designed for the personal computer platform and represented 90% of the $19 million in company sales in 1996. ArchiCAD is sold in 80 countries and in 19 different languages. The case reviews the entrepreneuria...

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    10. CVO Group: the European Expansion

      Mitchell, Jordan; Prats, Mª Julia
      Case E-102-E
      Entrepreneurship, Service and Operations Management
      Norrie Sinclair, CEO of CVO Group - a recruiting company based in Budapest, Hungary, with operations throughout Eastern Europe - is considering two types of expansion: geographic enlargement to London, UK and expanding into personnel leasing through acquisition. In his search for an acquisition target, he has come across Center Group, a company participating in both personnel leasing and payroll outsourcing in Poland. This case allows students t...

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