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Flotel Orellana
Riverola, JosepCase P-928-EService and Operations ManagementThe case describes the operations involved in running the Flotel Orellana, a floating hotel operating in the Amazon jungle. It allows for analysis of the relationship between the structure of operations and the environment in which they take place.Starting at €8.20
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CFWshops
Friedman, Jared; Mungai, Edward; Rosenmöller, MagdaCase P-1104-EService and Operations ManagementCFWshops is a network of pharmacy franchises in Kenya, managed by the Sustainable Healthcare Foundation (SHF). The parent company of SHF is the Healthstore Foundation based in Minnesota, US. The non-profit HealthStore Foundation (HS) (formerly Sustainable Healthcare Enterprise Foundation) was founded in 1997 by Scott Hillstrom to ¿prevent needless death and illness by improving access to essential medicines in a sustainable way¿. Based on the bas...Starting at €8.20
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Developing the health services purchasing function in the Sao Paulo Health Secretariat
Vicente R.; García Prat, AntoniCase P-1041-EService and Operations ManagementAfter the initial stages of implementation of an innovative solution to solve the problem of launching several new hospitals under severe labor hiring constraints (achieved through new legal entities using the framework of the Philanthropic Organizations), the Health State Secretary faces new challenges: how to consolidate the different contracts of the Organizaciones Sociales de Salud, how to advance in the existing payment systems, and how to c...Starting at €8.20
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Dimensión
Nueno, Pedro; Sagarra R.Case P-873Service and Operations ManagementDimensión es una empresa de reciente creación que nace en Sao Paulo, Brasil. Se dedica a la fabricación de los diferentes elementos, rótulos, paneles y cartelones, que surgen del desarrollo de una nueva imagen corporativa. El manual de implementación que elabora la empresa de comunicación especializada en imagen corporativa, da las especificaciones para la fabricación de dichos elementos. Su peculiar aparición en el mercado, y el reto que debe af...Starting at €8.20
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Types of Processes (Spanish version)
Garvin, David A.Case HBS-606S34Service and Operations ManagementProvides a general introduction to the major types of production processes, their differences, and the implications that those differences have for management.Starting at €8.20
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Los Grobo (Spanish version)
McAfee, Andrew; De Royere, AlexandraCase HBS-606S30Service and Operations ManagementEste caso se acompaña de un breve vídeo que se puede mostrar en clase o incluido en un Coursepack digital. Los instructores deben considerar el momento de hacer el video disponibles para los estudiantes, ya que puede revelar detalles clave de caso. Los Grobo, una empresa de grano de cultivo basados en la Argentina, debe decidir si se debe expandirse internacionalmente a la vecina Paraguay y Uruguay. Los Grobo ha construido una red de TI-equipad...Starting at €8.20
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Helio Polymer Enterprises
Nicole R.D. Haggerty; Juma Wagoki; Clarke Eaton; Wesley Hunt; Matthew SmartCase IVEY-9B14D002-EEntrepreneurship, Service and Operations Management, StrategyHelio Polymer Enterprises, located in Nakuru, Kenya, is a company that manufactures synthetic polymer gunny bags used in the transportation and handling of animal feed. The owner wants to expand her business operations so she can serve more clients. She has three options: to add a night shift, buy a new printing machine or start producing laminate gunny bags for other markets. Before she makes the decision, she must understand her current operati...Starting at €8.20
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Amyris Biotechnologies: Commercializing Biofuel
Pisano, Gary P.; Wagonfeld, Alison BerkleyCase HBS-610031-EService and Operations ManagementIn 2009, Amyris Biotechnologies was building a plant in Brazil that used synthetic biology to convert sugarcane into both renewable fuels and renewable chemicals. The Amyris' marketing team was investigating the commercial interest for both types of products, while the research and development team and the operations group were building processes that could accommodate both as well. CEO John Melo hoped to have commercial product available in 2011...Starting at €8.20
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IDEO: Human-Centered Service Design
Buell, Ryan W.; Otazo, AndrewCase HBS-615022-EService and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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Innovando en el Sistema de Suministro de Productos Farmacéuticos: La experiencia chilena
Cohen, Jacob; Rosenhouse S.; Sánchez, J.; Rosenmöller, MagdaCase P-1001Service and Operations ManagementEl caso describe el proceso de transformación que experimentó el sistema de abastecimiento de suministros médicos y fármacos en Chile a principios de los años 90, a través del cambio en el rol de la Central de Abastecimiento del Sistema Nacional de Servicios de Salud (CENABAST) dependiente del Ministerio de Salud, que se vio en la necesidad de pasar de realizar una gestión operativa (de compras, almacenamiento y distribución de dichos productos) ...Starting at €8.20