This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
VertiSoft Inc.: Raising the Bar
Jeffrey GandzCase IVEY-9B08C003-ELeadership and People Management, StrategyNew metrics have been introduced to a software technical support call center operation. These metrics have revealed a wide range of performance between employees both for time taken to answer customers' questions and the customer's perceived quality of service. The call center manager is wondering how to make use of these metrics. He is inclined to go public with them, whereas the head of human resources believes that this could be damaging to em...Starting at €8.20
-
Vancouver YMCA: The Turnaround of a Public Icon
Gerard Seijts; Ken MarkCase IVEY-9B09C017-ELeadership and People ManagementThe case focuses on the turnaround situation facing the newly elected chief executive officer (CEO) of the Vancouver YMCA. The YMCA has suffered a long series of operating deficits ($9 million per year), has mounting debts to third parties, declining membership, and a maxed out $1 million operation line of credit. There are issues with its assets (old facilities with little renovations done over the past three decades), political infighting and u...Starting at €8.20
-
Scarborough YMCA: Getting Back on Track
Gerard Seijts; Ken MarkCase IVEY-9B10C014-ELeadership and People ManagementThe newly appointed general manager at the Scarborough YMCA was discussing her plan of action with the YMCA senior leadership team of the Greater Toronto Area. The Scarborough YMCA had been a perennial underperformer from a membership, member satisfaction and financial perspective, but the general manager vowed to turn the facility around. Four prior general managers had given their best effort; yet the facility continued to lag behind the averag...Starting at €8.20
-
Career Coaching: General Manager Role
Jane M. Howell; Ken MarkCase IVEY-9B11C005-ELeadership and People ManagementThis role-play case follows the Performance Coaching case involving Darcy Gallagher. You are the new general manager of the Elmwood Group and four weeks ago you conducted a performance review with your direct report, Darcy Gallagher, who is a sales manager, and outlined three leadership gaps that Gallagher needed to address. The purpose of this new meeting is to discuss Gallagher’s career aspirations at Elmwood Group. In advance of your meeting, ...Starting at €8.20
-
Vlaad and Company: Recruiting Women in the Capital Markets
Alison Konrad; Amy WilsonCase IVEY-9B11C011-ELeadership and People ManagementVlaad and Company, a recruiting firm specializing in the Canadian capital markets, has embarked upon an initiative to recruit more women to capital markets jobs. The case describes the early stages of this initiative and provides six examples of capital markets job candidates — four women and two men. The director of the women in capital markets initiative must decide which of these six candidates, if any, to present to client firms. She must als...Starting at €8.20
-
The Mentorship of John Cooper (A)
Lyn Purdy; Nick KuzykCase IVEY-9B12C007-ELeadership and People ManagementJohn Cooper had spent the last five years working for Standard Holdings, an early-stage business development and private equity arm of the Standard Group of Companies (Standard). The job was one he took immediately after graduating from business school, and he took the position of business analyst to capitalize on the chance to work with Alan Kirkpatrick, an accomplished and well-respected entrepreneur and founder of Standard. During his years at...Starting at €8.20
-
Kelman & Beaton, Partners at Law (A)
John S. Haywood-FarmerCase IVEY-9B12C043-ELeadership and People ManagementMichelle Morris, a partner at Kelman & Beaton, Partners at Law (K&B), was upset after a conversation she had just had with her two partners, Jack Beaton and Josh Kelman. Over the past few months, Morris and Kelman had become frustrated with Beaton’s performance. Beaton appeared to have been dedicating increasing amounts of his time to a second business and less to the progress of the firm. Beaton had also taken a rigid stance against the firm’s s...Starting at €8.20
-
Carmichael Outreach: A New Leader Takes Charge
W. Glenn Rowe; Sean TuckerCase IVEY-9B13C018-ELeadership and People ManagementThe new executive director is reflecting on her first two months at Carmichael Outreach, a non-profit organization that helps homeless people and others in need in Regina, Saskatchewan. She has already identified several risks to staff and client safety but must also address longer-term issues. Many believe the organization should do more to address the city’s chronic shortage of safe and affordable housing. Although clients, volunteers, staff an...Starting at €8.20
-
Patricia Coulter's Dilemma (A)
John S. Haywood-Farmer; Samantha WinklerCase IVEY-9B13C020-ELeadership and People ManagementA graduating fourth-year HBA student faces an ethical dilemma as she struggles to decide which one of two job offers to accept. The situation is complicated by the fact that she has received an exploding offer from one firm and she must respond to it on the same day as she participates in a final-round interview with the other firm. The stakeholders in this case include the student, the two firms, the university and its career-management program,...Starting at €8.20
-
ING Direct Canada: Are You Suffering
Gerard Seijts; Andy HollowayCase IVEY-9B13C037-ELeadership and People ManagementIn a testament to the power of social media and the effect it can have on a business, the chief executive officer of a bank adopts the habit of taking to Twitter on a daily basis to promote his company’s services. But when the bank’s most recent ad campaign ignites a furor among TV audiences, Twitter quickly becomes a vehicle for crucifying the bank rather than promoting it. Within a week of the ad's air date, the bank is inundated with angry twe...Starting at €8.20