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Prosalud y el Seguro Nacional de Maternidad y Niñez (SNMN) (A)
Mintz P.; Savedoff W.; Pancorvo J.; Magdalene M.Case P-998Service and Operations ManagementBolivia y su realidad exige retos que en salud son múltiples. Dentro del contexto de reformas se encuentran necesidades de la población, políticas y lineamientos gubernamentales, la acción de los municipios y los esfuerzos privados. Particularmente, se presenta el aporte de una ONG: Prosalud y su desarrollo dentro del ámbito de salud boliviano. Circunstancialmente, el Secretario de Salud viene diseñando y sopesando un Programa para reducir las al...Starting at €8.20
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Programa de Administración Compartida y los Comités Locales de Administración de la Salud (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010Service and Operations ManagementDurante los últimos años se ha estado desarrollando e implantando a nivel nacional los CLAS: organizaciones comunitarias sin fines de lucro constituidas para participar y cogestionar establecimientos sanitarios para el cuidado primario del Ministerio de Salud. El caso describe aspectos de la reforma de salud peruana relacionados principalmente con este esquema de gestión compartida que cubre hoy casi el 20% de la planta sanitaria pública. Se trat...Starting at €8.20
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Human-Centered Service Design (Spanish version)
Buell, Ryan W.; Otazo, AndrewCase HBS-617S03Service and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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IDEO: Human-Centered Service Design, Teaching Note
Buell, Ryan W.Teaching Note HBS-616038-EService and Operations ManagementThe case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape, a team of IDEO designers have been hired by Cineplanet, the leading movie cinema chain in Peru, to reinvent the movie-going experience for Peruvians. Cineplanet wishes to better al...Starting at €0.00
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Unique - Yanbal (A)
Pancorvo, Jorge; Cuneo, SergioCase PAD-P-C-406 ING-EService and Operations ManagementA peruvian company facing regional supply chain challenges within the door to door cosmetics industryStarting at €8.20
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La reforma de salud en Bolivia: generando evidencia y sostenibilidad con gestión por resultados
Schwab N.; Pancorvo J.Case P-1026Service and Operations ManagementEn 1999, Bolivia dio comienzo a una reforma del sector salud basada en la evidencia. El caso describe los esfuerzos que hizo el Ministerio de Salud y Previsión Social para generar e institucionalizar una cultura gerencial basada en los resultados de establecer compromisos de gestión con las autoridades departamentales, con los objetivos e indicadores pertinentes. Los objetivos conciernen el plan de Seguro Básico de Salud (SBS) y el Programa Ampli...Starting at €8.20
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Prosalud and the Insurance Program for Mothers and Children (SNMN) (A)
Mintz P.; Savedoff W.; Pancorvo J.; Magdalene M.Case P-998-EService and Operations ManagementThe health situation in Bolivia faces numerous challenges, and reforms must take into account the requirements of different population groups, political, municipal and private sectors. Particular attention is paid to the contributions of an NGO called Prosalud. The Health Secretary is designing a program to reduce the high levels of mortality among pregnant women and children under five. The program leads to uncertainties both for the Health Secr...Starting at €8.20
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The shared administration program and local health administration associations (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010-EService and Operations ManagementIn recent years, CLASs have undergone a process of nationwide growth and deployment in Peru. CLASs are community-based, non-profit organizations formed to co-manage the Ministry of Health's primary care centers. The case describes aspects of the Peruvian health reforms, concentrating on this shared management arrangement, which today covers almost 20% of the public health system. Organizational, administrative, operational and implementation issu...Starting at €8.20
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IDEO: Human-Centered Service Design
Buell, Ryan W.; Otazo, AndrewCase HBS-615022-EService and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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Health Reform in Bolivia: Generating evidence and sustainability with performance-based management
Schwab N.; Pancorvo J.Case P-1026-EService and Operations ManagementIn 1999, Bolivia started an evidence based health reform. The case describes the efforts, the Ministry of Health and Social Provision undertook to generate and institutionalize a management culture based in results by establishing management contracts with the departmental authorities, with objectives and related indicators. The objectives concern the Basic Health insurance (SBS), the extended immunization program (PAI). The case describes the re...Starting at €8.20