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Amenazas globales: diagnóstico y acción
Done, Adrian A.Article ART-2076Service and Operations Management, Strategy¿Cuánto tiempo dedica a pensar en las grandes cuestiones que afectarán a su vida personal y profesional en los próximos 20 años? Si está tan ocupado como la mayoría de sus colegas, no mucho. Pero las perspectivas de la economía mundial son peores hoy que cuando la crisis crediticia tocó fondo, así que de nada sirve esconder la cabeza. Es mejor atisbar las tendencias globales que acechan en el horizonte, analizar a fondo las fuerzas subyacentes y ...Starting at €8.20
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Prosalud y el Seguro Nacional de Maternidad y Niñez (SNMN) (A)
Mintz P.; Savedoff W.; Pancorvo J.; Magdalene M.Case P-998Service and Operations ManagementBolivia y su realidad exige retos que en salud son múltiples. Dentro del contexto de reformas se encuentran necesidades de la población, políticas y lineamientos gubernamentales, la acción de los municipios y los esfuerzos privados. Particularmente, se presenta el aporte de una ONG: Prosalud y su desarrollo dentro del ámbito de salud boliviano. Circunstancialmente, el Secretario de Salud viene diseñando y sopesando un Programa para reducir las al...Starting at €8.20
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La reforma de salud en Bolivia: generando evidencia y sostenibilidad con gestión por resultados
Schwab N.; Pancorvo J.Case P-1026Service and Operations ManagementEn 1999, Bolivia dio comienzo a una reforma del sector salud basada en la evidencia. El caso describe los esfuerzos que hizo el Ministerio de Salud y Previsión Social para generar e institucionalizar una cultura gerencial basada en los resultados de establecer compromisos de gestión con las autoridades departamentales, con los objetivos e indicadores pertinentes. Los objetivos conciernen el plan de Seguro Básico de Salud (SBS) y el Programa Ampli...Starting at €8.20
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Prosalud and the Insurance Program for Mothers and Children (SNMN) (A)
Mintz P.; Savedoff W.; Pancorvo J.; Magdalene M.Case P-998-EService and Operations ManagementThe health situation in Bolivia faces numerous challenges, and reforms must take into account the requirements of different population groups, political, municipal and private sectors. Particular attention is paid to the contributions of an NGO called Prosalud. The Health Secretary is designing a program to reduce the high levels of mortality among pregnant women and children under five. The program leads to uncertainties both for the Health Secr...Starting at €8.20
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AGROESSA: An LP Optimization Model for Coffee Sales in La Esperanza AgroIndustrial
de Waal P. N.; Baucells Alibés, ManelCase AD-299-EService and Operations ManagementRufino Herrera, the president of AGROESSA, was pondering the implications of the recommendations which came out of the work of Nico de Waal, an MBA student who worked for AGROESSA as a summer intern in 2004. The recommendations focussed on AGROESSA's cash flow management during the coffee harversting season. It was argued that AGROESSA could improve its profits by carefully considering when and to which market it should sell its coffee production...Starting at €8.20
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Strategic Purchasing in Haiti to Improve Health: Why pay for inputs when you can pay for results
Eichler R.; Savedoff B.; Ribera, JaumeCase P-1043-EService and Operations ManagementHolding health institutions accountable for achieving explicitly defined results by linking payment to results can be a powerful strategy to improve health system performance. The Director of a USAID supported project that funds nongovernmental organizations in Haiti to provide basic health services used strategic purchasing to improve the effectiveness of primary health care by paying providers for results. These providers had been operating und...Starting at €8.20
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Tiburon
John S. Haywood-Farmer; Sean CautermanCase IVEY-9B09D003-EEntrepreneurship, Service and Operations Management, StrategyIn April, 2008, the president of Tiburon, a manufacturer of camouflage components based in the Dominican Republic, met with Tiburon's parent company and sole customer, GMA. GMA, based in Guelph, Ontario, was an equipment supplier to the United States Army. Tiburon had only been in business one month, and the president was analyzing the current production process in each of the Dominican and Guelph plants. There were noted differences between the ...Starting at €8.20
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Facing Up to a Changing World
Done, Adrian A.Article ART-2076-EService and Operations Management, StrategyHow much time do you dedicate to thinking about the big issues that are likely to affect your personal and professional life in the next 20 years? If youre like many busy executives, not much. Yet with a global outlook arguably bleaker today than during the lowest point of the credit crunch, burying your head in the sand is no answer. Surely, it is better to face up to the big global trends looming on the horizon and figure out the best courses ...Starting at €8.20
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Health Reform in Bolivia: Generating evidence and sustainability with performance-based management
Schwab N.; Pancorvo J.Case P-1026-EService and Operations ManagementIn 1999, Bolivia started an evidence based health reform. The case describes the efforts, the Ministry of Health and Social Provision undertook to generate and institutionalize a management culture based in results by establishing management contracts with the departmental authorities, with objectives and related indicators. The objectives concern the Basic Health insurance (SBS), the extended immunization program (PAI). The case describes the re...Starting at €8.20
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Humanitarian Assistance/Disaster Relief: What Can We Learn from Commercial Supply Chains
Shih, Willy; Pierson, MargaretCase HBS-615003-EService and Operations ManagementOrganizing speedy and efficient supply operations for unpredictable major natural disasters was a continuing challenge for the U.S. military, and the 2010 earthquake in Haiti was both unique in its operational scope and political complexity. As he reviewed the after-action reports, George Topic, the Vice Director of the Center for Joint and Strategic Logistics at the National Defense University wondered how the performance of disaster relief effo...Starting at €8.20