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Can Multiunit Organizations Remain Agile as They Grow
Sandino, TatianaCase HBS-119067-EAccounting and ControlStarting at €8.20
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Control or Flexibility? Structured Empowerment Offers Both - Lessons from Retail & Service Chains (Abridged)
Sandino, TatianaCase HBS-119088-EAccounting and ControlThis note explains how several retail and service organizations use a practice described here as "structured empowerment" to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the poStarting at €8.20
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Dutch Bros Coffee: Leadership Selection, Teaching Note
Sandino, Tatiana; Bol, Jasmijn; Loftus, Serena; Grasser, RobertTeaching Note HBS-119079-EAccounting and ControlTeaching note for case 119038.Starting at €0.00
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Whole Foods under Amazon
Campbell, Dennis; Sandino, Tatiana; Barnett, James; Snively, ChristineCase HBS-118074-EAccounting and ControlIn August 2018, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from traditional supermarkets offering more organic products. Prior to the acquisition, Whole Foods began rolling out a new order-to-shelf (OTS) inventory management system that many observers believed had led to shortages. For years, store team leaders at Whole Foods were empowered to make inventory decis...Starting at €8.20
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Go Mobile: Aligning District Managers and Store Teams, Teaching Note
Sandino, TatianaTeaching Note HBS-115037-EAccounting and ControlTeaching Note for case 114034Starting at €0.00
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Go Mobile: Aligning District Managers and Store Teams
Sandino, TatianaCase HBS-114034-EAccounting and ControlThis case study explores organizational design and incentive choices related to building a middle management layer as a company scales up its operations. Go Mobile, an Indian mobile phone retailer, uses high-powered incentives to encourage an entrepreneurial spirit among store employees. The company is faced with the challenge of motivating its district managers to support the highly incentivized store teams. On one hand, the district managers ar...Starting at €8.20
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China Lodging Group (A) (Spanish version)
Sandino, Tatiana; Li, Shelley Xin; Hua Dai, NancyCase HBS-117S11Accounting and ControlThis case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry. China Lodging Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business, uses Balanced Scorecard (BSC) metrics to promote both consistency of service and an entrepreneurial attitude amongst hotel managers. The company needs to encourage its managers to o...Starting at €8.20
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Sustaining Corporate Culture in a Growing Organization
Campbell, Dennis; Sandino, TatianaCase HBS-119109-EAccounting and ControlAn organization's culture can be a significant source of sustainable competitive advantage. For the organization, it can attract job candidates who fit and align employees working in different teams around common goals. For employees, a strong culture can generate pride, satisfaction, and purpose. However, a strong organizational culture can easily decay with a company's growth as new employees join the firm and business units develop cultures of...Starting at €8.20
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Whole Foods under Amazon, Teaching Note
Campbell, Dennis; Sandino, Tatiana; Thomas, KyleTeaching Note HBS-119080-EAccounting and ControlTeaching note for case 118074.Starting at €0.00
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Dutch Bros Coffee: Leadership Selection
Sandino, Tatiana; Bol, Jasmijn; Loftus, Serena; Grasser, RobertCase HBS-119038-EAccounting and ControlStarting at €8.20