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When Hackers Turn to Blackmail (Commentary for HBR Case Study)
Eisenmann, CarolineArticle HBS-R0910Z-EInformation TechnologiesSunnylake Hospital is being held up by online extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore it. Paul Layman, Sunnylake's CEO, didn't take their first e-mail seriously, and now the hospital has ground to a halt. Paul's golden-boy IT director can't seem to outwit the hackers. Sunnylake's legal counsel tells Paul, "Literally every second is a liability." The chief of staff is in a mutin...Starting at €8.20
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When Hackers Turn to Blackmail (HBR Case Study)
Eisenmann, CarolineArticle HBS-R0910X-EInformation TechnologiesSunnylake Hospital is being held up by online extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore it. Paul Layman, Sunnylake's CEO, didn't take their first e-mail seriously, and now the hospital has ground to a halt. Paul's golden-boy IT director can't seem to outwit the hackers. Sunnylake's legal counsel tells Paul, "Literally every second is a liability." The chief of staff is in a mutin...Starting at €8.20
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When Hackers Turn to Blackmail (HBR Case Study and Commentary)
Eisenmann, CarolineArticle HBS-R0910B-EInformation TechnologiesSunnylake Hospital is being held up by online extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore it. Paul Layman, Sunnylake's CEO, didn't take their first e-mail seriously, and now the hospital has ground to a halt. Paul's golden-boy IT director can't seem to outwit the hackers. Sunnylake's legal counsel tells Paul, "Literally every second is a liability." The chief of staff is in a mutin...Starting at €8.20