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Gestione las experiencias, no las esperas
Bitran, Gabriel R.; Ferrer, Juan Carlos; Rocha e Oliveira, PauloArticle ART-1451Marketing, Service and Operations ManagementA los directivos les preocupa que sus clientes vean la espera como un engorro. Pero tal vez reducir el tiempo de espera no sea lo más conveniente, ya que los clientes no le dan tanta importancia. A partir de un estudio que aplica la psicología del comportamiento y los principios tradicionales del marketing a las operaciones, los autores proponen un nuevo modelo para ayudar a los negocios a gestionar la espera. Ofrecen seis ideas prácticas que mej...Starting at €8.20
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In Times of Trial
IESE InsightArticle ART-1541-ECorporate Governance, Leadership and People ManagementShort-term gain, group-think and greed combined to create the perfect storm on various directorates, precipitating the collapse of numerous companies. Would such behavior have stood up in court? We ask jury consultant Edward P. Schwartz and IESE Prof. Paddy Miller what lessons from the courtroom could be applied to the boardroom to yield a better verdict. All rise!Starting at €8.20
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Una cuestión de principios
Rosanas Martí, Josep MariaArticle ART-1599Accounting and Control, Business Ethics and Corporate Social ResponsibilityLa pérdida de la confianza, tanto entre las personas como entre éstas y las empresas e instituciones, es una de las causas de la crisis actual. El autor considera que el secreto para salir de la crisis es recuperar la confianza y, por tanto, comprender sus fundamentos. Según su análisis, la confianza es un bien que tiene un valor real, práctico, económico, que aumenta la eficiencia del sistema y posibilita la creación de otros bienes y valores. F...Starting at €8.20
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Los fundamentos que catapultarán su empresa
Dávila Parra, Antonio; Foster, GeorgeArticle ART-1815Accounting and ControlLa vieja creencia de que los sistemas de gestión matan el espíritu emprendedor es errónea. Tal vez las empresas se conformen con menos cuando no llegan a los cien empleados, pero pueden crecer más rápido si cuentan desde el principio con unos sistemas de planificación y control internos sólidos. Los autores identifican ocho aspectos que deberían ser tenidos en cuenta por las empresas si quieren alcanzar un alto crecimiento: planificación y evalua...Starting at €8.20
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How to Structure Companies for High Growth
Dávila Parra, Antonio; Foster, GeorgeArticle ART-1815-EAccounting and ControlThe old belief that management systems kill the entrepreneurial spirit is wrong. Perhaps when a company has fewer than 100 employees, a business can get by on less. But as the authors point out in this article, companies are actually able to grow faster provided that they have strong internal planning and control systems in place early on. They identify eight main categories that demand managerial attention if companies are ever to achieve high g...Starting at €8.20
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Working Together Effectively Before It All Goes Downhill
O'Leary, Michael; Mortensen, Mark; Woolley, AnitaArticle ART-1819-ELeadership and People Management, Service and Operations ManagementMultiple team membership (MTM) is a reality in todays workplace, with high-value employees lending their expertise to a variety of project teams. An estimated 65 percent of knowledge workers in the United States and Europe, for example, engage in MTM to some degree. But what is the effect of MTM on productivity and learning for individuals, teams and, ultimately, organizations? According to the authors, three mediators context switching, tempo...Starting at €8.20
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Integrated Reporting in the Cloud
Armbrester, Kyle; Eccles, Robert G.Article ART-1890-EAccounting and ControlFinancial reporting for all listed companies is a long established practice, which more recently has been complemented by corporate social responsibility or sustainability reporting. However, the reporting of nonfinancial information related to environmental, social and governance performance remains largely voluntary. Although still an embryonic management practice, the authors believe that ¿integrated reporting¿ of a company¿s financial and non...Starting at €8.20
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Getting to Grips With Take-Back Laws
Atasu, Atalay; Van Wassenhove, LukArticle ART-1892-EService and Operations ManagementAs diverse environmental legislation is being formulated around the world, companies may find themselves in a ¿gray zone,¿ as the authors explain in a new paper on the subject. This presents challenges but also opportunities for companies to clarify operations in four areas: forming a network, rethinking product design, setting up a closed-loop supply chain, and adopting new technologies and business models. The authors believe that individual pr...Starting at €8.20
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Cómo alinear los intereses del gobierno a largo plazo
Berrone, PascualArticle ART-1893Corporate GovernanceHasta el 93% de los CEO afirman que la sostenibilidad es esencial para el futuro de sus empresas, pero también admiten ¿lagunas en su implementación¿. Un factor de suma importancia para salvar esa brecha es el modelo de gobierno corporativo. Partiendo de varias investigaciones sobre empresas estadounidenses contaminantes, el autor muestra cómo las organizaciones pueden adaptar su modelo de gobierno corporativo en los tres niveles que lo conforman...Starting at €8.20
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Aligning Governance Interests for the Long Haul
Berrone, PascualArticle ART-1893-ECorporate GovernanceAs many as 93 percent of CEOs surveyed say sustainability is essential to their company¿s future success. At the same time, they recognize ¿an implementation gap in meeting their ambition to embed sustainability deep and wide within their organizations.¿ To bridge this gap, there is one factor of overriding importance: a firm¿s corporate governance model. In this article, the author draws on several pieces of research on U.S. firms in polluting i...Starting at €8.20