This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Hiring a Chef - Simulation
San Martín, ÁlvaroSimulation DPOW-1-ELeadership and People ManagementDuration: 30 min
Game modes: Synchronous, first individual and then by teams.
Hiring a Chef is an engaging team decision-making exercise co-developed with IESE Business School and based on a case written by Álvaro San Martín. This exercise is designed for graduate students and executive education programs, aiming to teach participants the importance of collaboration, communication, and consensus-building in selecting the ideal candidate f... -
Facility Management Services Aligned - FMSA (B)
Rico, Jesús; Chinchilla, NuriaCase DPO-846Innovation and Change, Leadership and People ManagementEste caso recoge lo sucedido en Facility Management Services Aligned (FMSA) durante los dos años que duró la implantación de su nuevo plan estratégico y los cambios organizacionales llevados a cabo. Finalmente, apunta cuál puede ser la evolución futura.Starting at €5.74
-
American Express: Deciding on a hybrid work model after the COVID crisis (A) & (B) - Teaching note
Almandoz, John; Reiche, SebastianTeaching Note DPOT-126-ECorporate Governance, Leadership and People ManagementIn the fall of 2021, after leading his team through 18 turbulent months of the coronavirus pandemic, Juan Ortiz, CEO of American Express (Amex) in Spain, and his country executive team (CET) had to address what the new way of working would look like for their team in Spain. After a companywide discussion about what the "new normal" would look like globally, they were faced with determining to what extent, from the perspective of Amex Spain, emplo...Starting at €0.00
-
Forecasting and revenue management at Balearic Airlines
Markakis, Mihalis G.Case OIT-34-EService and Operations ManagementBalearic Airlines operates an afternoon flight from Barcelona to Mallorca on a daily basis. The company issues two types of tickets for this flight, Priority and standard Economy ones. There is typically high demand for Economy tickets from price-sensitive segments of the market, which creates the need to protect a certain number of seats in each flight for the more profitable Priority passengers that seek to purchase tickets closer to the date o...Starting at €8.20
-
Mercadona Tech: Separating the shower from the bathtub - Teaching note
Villanueva, Julian; Ferrándiz, LuisTeaching Note MT-61-EInformation Technologies, Marketing, Service and Operations ManagementIn May 2022, Mercadona, along with its e-commerce division, was looking for ways to continue growing. They had developed what was probably the only profitable online supermarket in Spain up to the moment. The hive logistics model was operating in just three cities: Valencia, Madrid, and Barcelona. After six years, the time had come to expand domestically. Mercadona invoiced 510 million euros in e-commerce, but half of those sales (263 million eur...Starting at €0.00
-
Distribution Strategy at Mango
Martínez de Albéniz, VictorCase OIT-33-EService and Operations ManagementAntonio Pascual, director of Supply Chain at Mango, was reviewing the initial supply chain indicators for 2021 and reflecting over the struggles of recent months. In March 2020, the COVID-19 pandemic had triggered a global health crisis and caused a severe downturn that had been particularly difficult for fashion retailers, due to the forced closure of stores for many months. Fortunately, Mango had stood strong, with online sales growing signific...Starting at €8.20
-
Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Portugal)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PPMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
-
Tres modelos de gestión del conflicto organizativo
McAllum, KirstieArticle ART-2415Leadership and People ManagementAunque el conflicto es inherente a toda actividad humana, muchas veces hacemos como si no existiera. Reconocer su inevitabilidad, cuando no su conveniencia, es positivo para las empresas. Les permite desarrollar con mayor fundamento estrategias y foros para dar voz a posibles reivindicaciones, pero también para ampliar el conocimiento interno. Después de todo, las organizaciones que se cierran en banda a cualquier propuesta, ya sea conflictiva o ...Starting at €8.20
-
Las claves de una cultura empresarial positiva
Fontrodona Felip, Joan; Sanz Fernández, PabloArticle ART-2789Business Ethics and Corporate Social Responsibility, Leadership and People ManagementQuien juega con fuego acaba quemándose. Y, lo que es peor, probablemente arrastre consigo a aquellos que le rodean, que en el mundo de los negocios pueden ser empleados, clientes, proveedores, inversores o simplemente aquellos que confiaron en esa persona. Ante esta realidad, los autores abordan las claves de una personalidad íntegra y detallan qué pueden hacer las empresas para estimular un comportamiento ético entre sus miembros, detectar la fa...Starting at €8.20
-
Bodegas PRADOREY: Keys to the future of a family business in the winemaking industry - teaching note
Elvira, Marta; Proaño Vicente, Ángel; Sastre Boquet, IsaacTeaching Note SMT-142-ELeadership and People Management, StrategyIn 2022, after several tough years turning the company around, Bodegas PRADOREY was finally looking towards the future. Founded in 1989, this family-owned winery had become an important winemaker within Ribera del Duero, one of Spain's Protected Designation of Origin (PDO) winemaking regions. But PRADOREY's road had not been an easy one. The winery had gone through difficult times in the 2010s, which could easily have ended the company. Thanks to...Starting at €0.00