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Operations Management Reading: Managing Queues, Teaching Note
Weiss, Elliott N.Teaching Note HBS-8048-EService and Operations ManagementTeaching Note for Product #8047.Starting at €0.00
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Quincy Lake Clinic
Weiss, Elliott N.; English, AustinCase DARDEN-OM-1699-EService and Operations ManagementOlga Zimmerman was the clinical operations director of the Quincy Lake Clinic (QLC), a provider-based primary and specialty care clinic. For the past four months, Zimmerman had been learning her new role and trying to change the organization using Lean concepts. She had many process-improvement opportunities and had been recording her observations during her frequent gemba walks. She had created a pile of sticky notes of various issues she though...Starting at €8.20
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Learning Team Muda Audit
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1688-EService and Operations ManagementThis case describes the meetings and development of a fictitious learning team at the Darden School of Business at the University of Virginia. The purpose is to give students the opportunity to perform a waste audit on the learning processes of this team. The case gives students the opportunity to identify muda, non-value added activities, in a non-manufacturing environment. The case can be used in an operations course with the focus on process i...Starting at €8.20
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OYO Hotels USA: Coming to America
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1641-EService and Operations ManagementThis case studies the growth of OYO Hotels (OYO) to illustrate the operational processes necessary to succeed in the service sector. The case allows for a discussion of employee- and customer-management systems, tech-driven solutions, and profit drivers. The material unfolds OYO's growth and its solution for making economy hotels discoverable and bookable online. The case raises a series of questions around OYO's business model, its ability to ...Starting at €8.20
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Great Valley Root
Weiss, Elliott N.Case DARDEN-OM-1509-EService and Operations ManagementThe production supervisor of a global equipment supplier is facing two problems on the factory floor: excess overtime on the assembly line and unacceptable manufacturing lead times through the entire production process. After calculating the capacity and throughput time of the existing system, students must determine the best alternatives to realize the dual goals of 50% reduction in overtime and 50% reduction in throughput time.Starting at €8.20
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Monticello Motor Club: Straights and Corners
Weiss, Elliott N.; Yemen, Gerry; Burke, AdamCase DARDEN-OM-1511-EService and Operations ManagementThis case has been taught successfully in a second-year MBA elective, "Management of Service Operations," in a module on service system design. The material works well to unfold with Frances Frei's service model framework. Ari Straus, a former customer of Monticello Motor Club (MMC), brought that customer perspective with him to take on the roles of CEO and president. MMC was a high-end service business with an exclusive clientele. As much as the...Starting at €8.20
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Postponement and Pooling: Problems
Weiss, Elliott N.Case DARDEN-OM-1496-EService and Operations ManagementThese problems are designed to help students grasp the benefits of risk pooling and postponement of product assembly in adjusting inventory levels.Starting at €8.20
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Process Capability: Practice Problems
Weiss, Elliott N.Case DARDEN-OM-1492-EService and Operations ManagementThis case contains four practice problems to help develop student understanding of process capability.Starting at €8.20
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Managing Inventory: Intuition-Generating Problems
Weiss, Elliott N.Case DARDEN-OM-1487-EService and Operations ManagementThis problem set introduces the concepts of order quantities and inventory tradeoffs, enabling students to develop intuition around the basic costs involved in inventory thinking. This can be used with the note “Managing Inventories: Fundamentals,” UVA-OM-1397.Starting at €8.20
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Factory #539: China Star Technology Electronics Ltd. (B)
Yemen, Gerry; Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.Case DARDEN-OM-1474-EService and Operations ManagementWith a cross-disciplinary perspective, this field-based case series uses the purchase of a manufacturing company based in China to set the stage for an analysis of cost accounting, operational effectiveness, and cross-cultural communication. It offers a discussion about the strategy to purchase a Chinese firm to enter a promising business line for the Chinese market and provides an opportunity to introduce basic accounting, management communicati...Starting at €5.74