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Six Sigma at Dominion Resources, Inc.: Investing In Excellence
Landel, Robert D.Technical Note DARDEN-OM-1453-EService and Operations ManagementThis note provides information on Six Sigma and business improvement at Dominion Resources, Inc., including many examples of the CEO Tom Farrell’s personal commitment and support. It can be used in executive education leadership programs and business courses in operations management in discussions about Six Sigma program elements that help sustain a culture of continuous improvement and deliver extraordinary business results. Ten years after its ...Starting at €8.20
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United Technologies Corporation Fire & Security: Field Operations (B)
Landel, Robert D.; Brash, Daniel; Vernon, JohnCase DARDEN-OM-1454-EService and Operations ManagementThe managing director of international businesses checks the progress of a Lean program in a regional headquarters site that two years previously had negative Net Recovered Margin (NRM). He had worked closely with the site to implement a program of Lean improvement. His primary objective in this review is to access the key factors involved in the program's success in bringing the negative NRM into positive territory. Students will learn some of t...Starting at €5.74
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Napco in 2009: Relaunching the Five Stars Restaurants Project in the Middle East (A)
Landel, Robert D.; Goldberg, RebeccaCase DARDEN-OM-1459-EService and Operations ManagementThe area general manager for the National Paper Products Company (Napco) in Riyadh, Saudi Arabia and for Napco’s Consumer Products Company in Dammam, had organized the Riyadh restaurant sector sales force into a more effective mechanism for relationship management and product delivery. The pilot Five Stars Restaurants Project had experienced success in Riyadh, but the first stages of a deploying the Riyadh system to the company’s eight other oper...Starting at €8.20
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Napco in 2009: Relaunching the Five Stars Restaurants Project in the Middle East (B)
Landel, Robert D.; Goldberg, RebeccaCase DARDEN-OM-1460-EService and Operations ManagementThis is the B case in the two-part series. The relaunch plan has been explained to Napco executives. It has been decided to require a six-month period of stability in Riyadh before moving forward with the rollout. This would allow them time to gather more customer feedback about the new process as well as address the remaining sales force and QC engineer engagement issues. During these six months, they planned to craft a more detailed plan. They ...Starting at €5.74
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The Perfect Storm: A Low-Performing Biotech Plant
Landel, Robert D.; Goldberg, RebeccaCase DARDEN-OM-1463-EService and Operations ManagementFor the past 12 months, a major pharmaceutical company had rolled out a comprehensive set of cultural changes and breakthrough lean-process activities that were instigated by the need to cut nearly 25% of costs across its key global production facilities. The cultural changes and breakthrough lean-process activities called for aggressive action, and company leadership thought that the company’s cost reduction goal could only be achieved through o...Starting at €8.20
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Living Lean: Jackson and Wyatt Learn to Share
Goldberg, Rebecca; Weiss, Elliott N.Case DARDEN-OM-1464-EService and Operations ManagementThis case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process-improvement journey. In this episode on process analysis, a working mom helps her two boys devise a process for resolving disputes.Starting at €8.20
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Living Lean: Belinda, Bags, and Batches
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1466-EService and Operations ManagementThis case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process improvement journey. In this episode on batching, a woman rushing to the grocery store on Thanksgiving is sensitive to the relative merits and waste of two types of checkout aisle.Starting at €8.20
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Living Lean: Bob's A-maize-ing Popcorn
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1467-EService and Operations ManagementThis case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process-improvement journey. In this episode on metrics and quality control, two friends confer on the development of a system to create the perfect popcorn.Starting at €8.20
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Wal-Mart China: Tian Tian Pingjia
Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.; Li, Wei; Yemen, GerryCase DARDEN-OM-1472-EService and Operations ManagementHaving taken stock of where the division was, Scott Price, Wal-Mart China's interim CEO, wanted to lay the groundwork to be able to hand over the reins to the new CEO with an idea of where it was headed. At the end of his assignment, Price would like to leave a report with recommendations that would help position the next leader to be even more successful. What did day-to-day operations look like in 2012? Was there urgency anywhere along the line...Starting at €8.20
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Factory #539: China Star Technology Electronics Ltd. (B)
Yemen, Gerry; Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.Case DARDEN-OM-1474-EService and Operations ManagementWith a cross-disciplinary perspective, this field-based case series uses the purchase of a manufacturing company based in China to set the stage for an analysis of cost accounting, operational effectiveness, and cross-cultural communication. It offers a discussion about the strategy to purchase a Chinese firm to enter a promising business line for the Chinese market and provides an opportunity to introduce basic accounting, management communicati...Starting at €5.74