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MAASH - Una nueva técnica para el reemplazo de cadera
Yankovic, NataliaCase P-1141Innovation and Change, Service and Operations Management, StrategyEra un viernes por la mañana de la primavera del año 2007 y Felipe Delgado, miembro del equipo médico del Departamento de Cirugía Ortopédica y Traumatología del Hospital de Sant Celoni, se encontraba revisando, como cada semana, las historias médicas de los pacientes recientemente operados. Los resultados eran buenos -"como de costumbre"- pero sentía una creciente preocupación, puesto que percibía que los pacientes no se encontraban tan satisfech...Starting at €8.20
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MAASH - A New Hip Replacement Technique
Yankovic, NataliaCase P-1141-EInnovation and Change, Service and Operations Management, StrategyIt was Friday morning on a spring day in 2007, and Felipe Delgado, a member of the medical team in the Orthopedic Surgery and Traumatology Department of Sant Celoni Hospital, was doing his weekly review of the medical records of patients who'd recently had surgery. The results were good ("as usual"), but he was increasingly concerned because he sensed that patients weren't as satisfied as the medical team was. He believed it must be possible to i...Starting at €8.20