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Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
Gulati, RanjayCase HBS-409061-ELeadership and People ManagementCustomer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational architecture that reaffirmed those values. Until 2001, Cisco had a decentralized organizational structure with three business units organized around each of its three main customer ty...Starting at €8.20
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Jones Lang LaSalle: Reorganizing around the Customer (2005), Teaching Note
Gulati, Ranjay; Cullen, Patrick; Marshall, LuciaTeaching Note HBS-410069-ELeadership and People ManagementTeaching Note for [410007].Starting at €0.00
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Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture, Teaching Note
Gulati, Ranjay; Marshall, Lucia; Cullen, PatrickTeaching Note HBS-410127-ELeadership and People ManagementTeaching Note for 409061.Starting at €0.00
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Growing Integrated Services at Jones Lang LaSalle (2008) (C)
Gulati, Ranjay; Silvestri, LucianaCase HBS-113116-ELeadership and People ManagementThis case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2005 and 2008. Having dismantled its long-standing service-line-oriented structure, JLL created two interdependent groups: Accounts and Markets. Accounts housed account managers who served JLL's corporate clients. Markets housed brokers specialized in a certain geography. JLL helped drive integration between Accounts and Markets by emphasiz...Starting at €5.74
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Cisco in 2012
Gulati, Ranjay; Wagonfeld, Alison Berkley; Silvestri, LucianaCase HBS-413069-ELeadership and People ManagementIn 2012, Cisco was under intense pressure to show results: growth in its core business was decelerating and a number of exploratory ventures and acquisitions had not proven as profitable as expected. CEO John Chambers vowed to restore the company's health in a way that would support the agility and entrepreneurial mindset required to be successful in emerging sectors while continuing to achieve efficiency and profitability in Cisco's core busines...Starting at €8.20
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Indus Towers: From Infancy to Maturity
Gulati, Ranjay; Sytch, Maxim; Tahilyani, RachnaCase HBS-415005-ELeadership and People ManagementIndus Towers, the world's largest telecom tower company, is a joint venture between three telecom rivals in India. These rivals-Bharti Airtel, Vodafone India, and Idea Cellular-combined their telecom towers to provide "shared telecom infrastructure" to wireless telecom operators on a nondiscriminatory basis. The CEO has transformed Indus from a struggling startup with a monopolistic mindset into a customer-centric organization. He now wants to gr...Starting at €8.20
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Pete Carroll: Building A Winning Organization through Purpose, Caring, and Inclusion
Gulati, Ranjay; Breitfelder, Matthew D.; Burke, MonteCase HBS-421020-ELeadership and People ManagementCompeting at the highest levels of the National Football League (NFL) requires tremendous skill, dedication and persistence. The most successful coaches in the NFL know how to draw out a higher level of performance and consistency from their players. ThisStarting at €8.20
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Barber Cardiosystems (Spanish version)
Gulati, Ranjay; Myers, Paul S.Case HBS-920S09Leadership and People ManagementBarber Cardiosystems, based in Melbourne, Australia, designs and manufactures therapeutic devices used for treatment of coronary conditions. Over four decades, it has grown to be among the top 200 medical device companies in the world. It competes against much larger companies through a continuous effort to control costs and increase productivity. It does so by aligning operational and human resource practices, particularly employee incentives, w...Starting at €8.20
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Volkswagen and Suzuki (A): A Match Made in Heaven
Gulati, Ranjay; Chaturvedi, SaloniCase HBS-420037-ELeadership and People ManagementStarting at €8.20
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Suzuki: An Alliance Breaks Down (B2)
Gulati, Ranjay; Chaturvedi, SaloniCase HBS-420039-ELeadership and People ManagementStarting at €8.20