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Warner Cable (A) (Spanish version)
Sonnenfeld, Jeffrey A.; Peiperl, MauryCase HBS-416S08Leadership and People ManagementThe new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some employees and superiors question his turnaround style. Their concerns have broad implications for career systems at Warner. Teaching objectives include the understanding of human res...Starting at €8.20
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Getting 360-Degree Feedback Right (Spanish version)
Peiperl, MauryArticle HBS-R0101KLeadership and People Management1) In the Paradox of Roles, colleagues juggle being both peer and judge. 2) The Paradox of Group Performance navigates between assessing individual feedback and the reality that much of today's work is done by groups. 3) The Measurement Paradox arises because simple, straightforward rating systems would seem to generate the most useful appraisals--but they don't. 4) During evaluations, most people focus almost exclusively on reward outcomes and ...Starting at €8.20