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Conflict Management (Portuguese Version, Brazil)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-PBLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Conflict Management (French Version)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-FRLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Orientación al cliente
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-52Leadership and People ManagementEsta nota técnica tiene por objeto ayudar al desarrollo personal de la competencia directiva de orientación al cliente. La razón de ser de cualquier empresa es el cliente. Hoy, el cliente está más informado y formado, es más selectivo y exigente, y tiene mayor capacidad de elección. Por tanto, la orientación al cliente se hace más necesaria que nunca para la supervivencia de la empresa. Si se desea anclar una cultura de orientación al cliente, qu...Starting at €8.20
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Gestión de conflictos
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53Leadership and People ManagementEsta nota técnica tiene como objetivo ayudar al desarrollo personal de la competencia directiva de gestión de conflictos. Todos tenemos la experiencia de que el conflicto forma parte de la vida. Sus consecuencias no son siempre negativas. Por el contrario, en ocasiones pueden ser positivas y estimulantes, siempre que el conflicto se haya mantenido dentro de ciertos cauces. En el conflicto se dan dos dimensiones: la racional y la emocional. El pro...Starting at €8.20
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The Communication Process: How to Improve Your Communication
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-51-ELeadership and People ManagementThe aim of this technical note is to aid the personal development of management's communication abilities. Communication is the basis of all interpersonal relationships and of the smooth running of any type of organization, including companies. Several studies have shown that a company's global performance is directly related to the quality of its managers' communication. The note then goes on to examine how we communicate, as a first step to ach...Starting at €8.20
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Capacidad de cambio
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-55Leadership and People ManagementEsta nota técnica de capacidad de cambio tiene como objetivo ayudar al desarrollo personal de la competencia directiva de capacidad de cambio. Vivimos en tiempos acelerados donde el cambio no es algo a esperar, sino algo que sucede ininterrumpidamente, sin solución de continuidad. Para las organizaciones, el cambio no es un lujo, sino una necesidad de supervivencia. La empresa debe ser capaz de liderar e implementar el cambio. Para ello necesita ...Starting at €8.20
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Customer Orientation
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-52-ELeadership and People ManagementThis technical note aims to help the personal development of management's customer orientation capacity. The customer is the reason why any company exists. Today, customers are better educated and better trained, more selective and demanding, and they have a greater capacity for choice. As such, customer orientation is more important than ever for the survival of the company. If a company wishes to develop a customer orientation culture capable o...Starting at €8.20
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Creativity and Innovation. How to Encourage Them
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-54-ELeadership and People ManagementThis technical note is intended to help develop the competence of creativity. Companies are not creative and innovative in themselves, as abstract entities. If a company is creative, it is because the people in it are creative. But is creative talent confined to a privileged few, or can it be acquired? Talent is made up of attitude and aptitude, that is, the will and the ability to be creative. This technical note looks at how creative attitude a...Starting at €8.20
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Creatividad e innovación. Cómo fomentarlas
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-54Leadership and People ManagementEsta nota técnica tiene como objetivo ayudar al desarrollo personal de la competencia directiva de creatividad. Una empresa no es creativa e innovadora de por sí, como ente abstracto. Si lo es, es porque las personas que la integran son creativas. Ahora bien, el talento creativo ¿es sólo propiedad de unos pocos privilegiados o cualquier ser humano puede desarrollarlo? El talento se compone de actitud y aptitud, es decir, de predisposición y capac...Starting at €8.20
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Capacity for Change
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-55-ELeadership and People ManagementThis technical note offers help for developing the management competence of capacity for change. We live in fast-moving times. Change is not waiting to happen; it is going on all the time, without stopping. For organizations, change is not a luxury, but a vital necessity. Companies must be capable of leading the way and implementing change. To do that they need to have a long-term vision and a clear strategy. And they need to have agents of chang...Starting at €8.20