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Rogers Cable: First Time Right
Elizabeth M.A. Grasby; Jordan MartensCase IVEY-9B07C017-ELeadership and People ManagementIn the fall of 2002, the directors of process engineering at Rogers Cable had discovered that a significant portion of Rogers Cable's installations and service activities had been followed by repeat visits within the following 30 days. This meant that services were not properly completed the first time. If high numbers of repeat and rework problems continued, customers would readily take their business elsewhere in the highly competitive environm...Starting at €8.20
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Finemaster Projects Ltd. (A)
Elizabeth M.A. Grasby; Julie GosseCase IVEY-9B10C001-ELeadership and People ManagementThe assistant site supervisor at Finemaster Projects Ltd. struggled with how to approach his boss for a raise. When hired, he had been told that regular annual reviews were held with employees and that good performance would be rewarded with corresponding pay increases. After one year with the company, the assistant site supervisor found that the owners rarely acted on this policy, leaving it up to staff to approach management about raises, promo...Starting at €8.20
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Carl Jones (B) (Spanish version)
Elizabeth M.A. Grasby; Lisa LuinenburgCase IVEY-9A94JS28Leadership and People ManagementUn supervisor de mantenimiento recientemente elegido para el turno diurno en un laboratorio farmacéutico debe tomar una decisión en cuanto a si debe disciplinar a un empleado por comportamiento inapropiado en el trabajo. La situación se vuelve más complicada ya que el empleado, quien era el delegado gremial local, era conocido por elevar quejas sobre la planta y él mismo estaba en línea para tomar la posición de supervisor de mantenimiento. Este ...Starting at €5.74
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Sandcore Instruments (B)
Elizabeth M.A. Grasby; Renee ZatzmanCase IVEY-9B10C012-ELeadership and People ManagementThe vice-president of human resources at Sandcore Instruments has to make a recommendation to the company's president regarding a sales representative with a history of poor performance. In this supplement to Sandcore Instruments (A), product #9B10C011, the vice-president discovers that the sales representative has offered to perform service work for a customer on his own time at a much lower price if cash is paid. The vice-president must update ...Starting at €5.74
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Carl Jones (A) (Spanish version)
Elizabeth M.A. Grasby; Lisa LuinenburgCase IVEY-9A94JS27Leadership and People ManagementUn supervisor de mantenimiento recientemente elegido para el turno diurno en un laboratorio farmacéutico debe tomar una decisión en cuanto a si debe disciplinar a un empleado por comportamiento inapropiado en el trabajo. La situación se vuelve más complicada ya que el empleado, quien era el delegado gremial local, era conocido por elevar quejas sobre la planta y él mismo estaba en línea para tomar la posición de supervisor de mantenimiento. (La s...Starting at €8.20
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Global Solutions Inc.
Elizabeth M.A. Grasby; Erica SpearCase IVEY-9B14C021-ELeadership and People Management, StrategyA young business school graduate has been working as a conference producer at an event planning company for four-and-a-half months. She has enjoyed the challenges of the work and has worked very hard. However, after months of positive feedback from colleagues and supervisors, she is surprised to be told that she has not passed her probation and that her probationary period of three months will be extended. She disagrees with the reasoning behind ...Starting at €8.20
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Hospital Software Solutions (A)
Elizabeth M.A. Grasby; Jason StornelliCase IVEY-9B07C018-ELeadership and People ManagementThe customer care team lead at Hospital Software Solutions was becoming increasingly distressed in her workplace. Her supervisors were not managing her or the department effectively; her responsibilities did not align with her job description; she was being blamed for computer system failures; and she felt she was being viewed as the office slacker. The case provides for the application of theoretical concepts surrounding leadership, power/influe...Starting at €8.20
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The Garden Depot
Elizabeth M.A. Grasby; Karin KoopmansCase IVEY-9B08C006-ELeadership and People ManagementThe office manager at the Garden Depot was growing increasingly concerned with the inability of the landscaping manager to handle his workload and subordinates. The landscape manager's poor management left the office manager to solve the division's problems. The office manager needed to take action to reduce her workload and to ensure she received accurate information from the landscaping division. The case is designed to introduce students to ma...Starting at €8.20
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Michael Patterson (A)
Elizabeth M.A. Grasby; David HouseCase IVEY-9B10C024-ELeadership and People ManagementMichael Patterson is an engineering technician at Confederation Kitchen. The company is downsizing its staff in response to declining profitability. Patterson has heard a rumour that he will now report to a supervisor for whom he has little respect and with whom he has had trouble in the past. The engineering and manufacturing manager has called a meeting to discuss Patterson's new role, and Patterson must decide how candid he should be at the me...Starting at €8.20
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Canadian National Bank (Spanish version)
Elizabeth M.A. Grasby; Cara C. MaurerCase IVEY-9A97JS07Leadership and People ManagementEl gerente de area del banco habia informado recientemente al gerente de servicio al cliente de una de las sucursales que una de sus subordinadas habia presentado una queja al Comite Nacional del Empleado. La empleada afirmaba que el gerente estaba amenazando su desarrollo personal y profesional. A esta queja le siguio un periodo de conflictos abiertos entre los dos, y el gerente de area sentia que mantener la queja de forma confidencial era meno...Starting at €8.20